SPORTRICK

Settings 27

• Main Settings
• Activities
• Waiting List: Standard and Revolution
• List Values - Skills
• List Values - Points of Sale

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Planning 26

• Standard - Facilities and Areas
• Standard - Season and Sub-Seasons
• Standard - Closures
• Courses - Price Lists
• Courses - Timetable Planning

View all 26

Front Office 38

• Home Page - User Search
• Home Page - Manual Recording of Cash Inflow/Outflow
• Home Page - Timeline of Classes
• Front Office - List of Users
• Creation of a User Profile

View all 38

Calendar 3

• Timetable
• Course Availability
• Change of Course - Drag and Drop

Access Control 2

• Access Control
• Common Issues with Access Control

Reports 4

• Reports - Standard Exports
• Advanced Analysis
• Marketing
• BI & Statistics

Back Office 8

• Document List
• Bulk Generation of Coupons for Refunds
• Staff Agenda - Disable/Enable Class Bookings
• Roles
• Shifts

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Trainer 1

• Trainer Area

GDPR & Privacy 3

• GDPR: Account and Login Tracking
• User-Profile Anonymisation
• E-Commerce and Privacy

How to configure the E-Commerce 11

• E-Commerce Introduction
• Configuration of the Layout and Features of the E-Commerce Portal
• E-Commerce Activation
• Activation of Users' E-Commerce Account
• Enable Online Booking

View all 11

How does the E-Commerce work? 6

• Bookings via the E-Commerce
• Management of Absences/Booking of Catch-up Classes via the E-Commerce
• E-Commerce Purchases & Payments
• E-Commerce Renewals
• User Profile on the E-Commerce

View all 6

FAQ - STATISTIC DETAILS 1

• How to use STATISTIC DETAILS

FAQ - ACCESS CONTROL 12

• How to BLOCK ACCESS according to SPECIFIC CHARACTERISTICS
• How to ASSIGN a PROXIMITY CARD for ACCESS CONTROL
• How to ADD/DELETE a USER'S ACCESS
• How to SIMULATE ACCESS without a CARD
• How to MAKE a PROXIMITY CARD REUSABLE

View all 12

FAQ - USER PROFILE 6

• How to CHANGE the CONSULTANT ASSIGNED to a CLIENT
• How to ACCESS USERS' PROFILES by SCANNING their CARD
• How to FIND the USER'S CODE
• How to DELETE a USER PROFILE
• How to ADD a PICTURE to the USER PROFILE

View all 6

FAQ - BARCODES 2

• How to ENABLE BARCODES/WHITELIST
• How to PRINT a BARCODE on RECEIPTS to be USED as ACCESS PASS

FAQ - MEDICAL CERTIFICATE 2

• How do I manage clients' medical certificates?
• Notification about Membership-Fee/Medical-Certificate Requirement during Sale

FAQ - COURSES 6

• How to CHANGE the ENROLMENT from one COURSE to ANOTHER
• Courses - Summary - Assistant to the Main Trainer
• How to BOOK a CATCH-UP CLASS
• How to Check the Courses that have been Planned?
• Why are Courses not Visible on the Timetable?

View all 6

FAQ - DOCUMENTS 4

• How to CHANGE a DOCUMENT that has been ALREADY ISSUED
• How to CANCEL a WRONG DOCUMENT
• How to CHANGE the TEMPLATE of an ISSUED DOCUMENT
• Where to FIND the LIST of DOCUMENTS of PROSHOP ANONYMOUS SALES

FAQ - E-COMMERCE 7

• How to MANAGE OUTSTANDING PAYMENTS via the E-COMMERCE
• How to UPLOAD DOCUMENTS on the E-COMMERCE PROFILE of USERS
• Is it possible to book a class/service for a couple/group of people?
• How to RESET own E-COMMERCE PASSWORD
• How to UNSUBSCRIBE from the NEWSLETTER

View all 7

FAQ - WAITING LIST 4

• How to REGISTER on the WAITING LIST via the E-COMMERCE
• How to VIEW the WAITING LIST for a CLASS/COURSE
• How to MANUALLY MANAGE the WAITING LIST
• How to CHECK for WHICH COURSES/CLASSES a CUSTOMER is on the WAITING LIST for

FAQ - SKILLS 1

• How to ASSIGN SKILLS to a CUSTOMER

FAQ - MARKETING 4

• People who haven't renewed their subscription/multipack
• Users with an active multipack who have been absent for more than 30 days
• How to MASSIVELY ADD/REMOVE TAGS
• How to Purchase SMS from the Store

FAQ - MULTIPACKS 3

• COST of a MULTIPACK BASED on the DAILY PRICE/VARIATION of PRICE according to the PERIOD of VALIDITY
• How to ADD SPECIFIC COURSES to a MULTIPACK for BOOKING
• How to CHANGE the CREDIT and/or VALIDITY of an ALREADY-SOLD MULTIPACK

FAQ - PAYMENTS 0

FAQ - BOOKINGS 7

• How to DELETE a BOOKING
• How to CHANGE a BOOKING
• How to CONFIGURE a MAXIMUM NUMBER of BOOKINGS
• How to BOOK CLASSES from the USER'S PROFILE
• How to BOOK TRIAL CLASSES or PAY AS YOU GO CLASSES

View all 7

FAQ - COUPONS & PROMOTIONS 7

• How to APPLY PROMOTIONS and DISCOUNTS
• How to MANAGE DISCOUNTS/PROMOTIONS/VOUCHERS with SPORTRICK
• How to CHANGE the VALUE of a COUPON
• How to TRANSFER a COUPON from one USER to ANOTHER
• How to MANAGE GIFT CARDS

View all 7

FAQ - PROSHOP 1

• How to MOVE STOCK from ONE WAREHOUSE to ANOTHER

FAQ - INSTALMENTS 4

• How to MANAGE the PAYMENT of INSTALMENTS
• How to ENABLE AUTOMATIC INSTALMENTS for MULTIPACK SALE
• How to FIX an ERROR in the CREATION of INSTALMENTS
• How to MANAGE a RESCISSION/TERMINATE the CUSTOMER's MEMBERSHIP

FAQ - REFUNDS 1

• How to REFUND an ITEM

FAQ - RENEWALS 6

• How to RENEW the SALE of an ITEM at the SAME CONDITIONS
• How to ACTIVATE the AUTOMATIC RENEWAL of a MULTIPACK
• How do I KNOW WHO CANCELLED the AUTOMATIC RENEWAL of their MEMBERSHIP?
• How to MANAGE the CANCELLATION of the AUTOMATIC RENEWAL of a MULTIPACK
• How to REACTIVATE the AUTOMATIC RENEWAL AFTER it was CANCELLED

View all 6

FAQ - SERVICES 4

• How to MANAGE MULTIPLE-PARTICIPANT BOOKINGS for a SERVICE
• How to BOOK a SERVICE for a PERSON WITHOUT USER PROFILE
• How to CANCEL the RESERVATION of a SERVICE
• Why is it NOT POSSIBLE to INSERT the CUSTOMER's NAME WHILE BOOKING a SERVICE

FAQ - SUSPENSIONS 2

• How to FREEZE an ACTIVE MULTIPACK
• How to FREEZE a MULTIPACK from the E-COMMERCE

FAQ - TAXES 2

• How to ASSIGN/CHANGE a TAX to an ITEM
• Why is the VAT BREAKDOWN NOT VISIBLE in the RECEIPT?

FAQ - MEMBERSHIP FEE 3

• How to ASSIGN a CARD MODEL
• How to NOTIFY the REQUIREMENT of a VALID MEMBERSHIP FEE during SALE
• The SYSTEM SUGGESTS SELLING ANOTHER MEMBERSHIP FEE but the customer ALREADY HAS a VALID one

FAQ - SALES 8

• How to DELETE SALES
• How to SPECIFY the SELLER
• How to CHANGE the SELLER
• How to CHANGE the SALE DATE
• How to EDIT the PRICE/APPLY a DISCOUNT

View all 8

FAQ - WALLET 1

• How to EDIT the CREDIT of a WALLET

Technogym 8

• Overview: SPORTRICK-Mywellness integration
• Customer profile synchronization
• Access device synchronization
• Membership: multipack synchronization
• Multipack - Group Association

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Wellhub 1

• Wellhub integration

VAR 1

• Configuration of Settings

Teams and User Rights 4

• View Users Belonging to a Team
• Team Rights
• How to Create/Edit a Team of Users
• How to Delete/Clone a Team

Massive Procedures 1

• Bulk Upload of Proshop Items

ACCESS CONTROL 3

• Association Sportrick areas and terminal
• Configuration of Access Control Terminals X1/X4
• Configuration Zucchetti Axcess RFID5 USB R/W Unit 904.225.60

MANUALS: MEDICAL CERTIFICATE 1

• INDEX: MEDICAL CERTIFICATE