SPORTRICK

Settings 28

• Main Settings
• Activities
• Waiting List: Standard and Revolution
• List Values - Skills
• List Values - Points of Sale

See all 28 articles

Planning 27

• Standard - Facilities and Areas
• Standard - Season and Sub-Seasons
• Standard - Closures
• Planning of Membership Fees
• Courses - Price Lists

See all 27 articles

Front Office 38

• Home Page - User Search
• Home Page - Prime Entry
• Home Page - Timeline of Activities
• Front Office - List of Users
• Creation of a User Profile

See all 38 articles

Calendar 5

• Calendar
• How to Disable Class Booking
• Course Availability
• Change of Course - Drag and Drop
• Waiting List for Courses

Access Control 4

• Access Control
• Access Control from the User's Profile
• Choose which Multipack to Use to Access
• Common Issues with Access Control

Reports 4

• Standard Exports
• Advanced Analysis
• Marketing
• BI & Statistics

Back Office 10

• Creation of SDD Files
• Issue Receipts for SDD Payments
• View SDD Files
• Accounting - Document List
• Staff Agenda - Disable/Enable Reservations for Courses

See all 10 articles

Trainer 1

• Trainer

GDPR & Privacy 1

• User-Profile Anonymisation

How to configure the E-Commerce 11

• E-Commerce Introduction
• Configuration of the Layout and Features of the E-Commerce Portal
• E-Commerce Activation
• Activation of Users' E-Commerce Account
• Enable Online Booking

See all 11 articles

How does the E-Commerce work? 8

• Bookings via the E-Commerce
• Management of Absences/Booking of Catch-up Classes via the E-Commerce
• E-Commerce Purchases & Payments
• E-Commerce Renewals
• User Profile on the E-Commerce

See all 8 articles

Examples of Marketing Searches 5

• Renewals
• People who haven't renewed their subscription/multipack
• People who didn't purchase any subscription in the last few months
• Users with an active multipack who have been absent for more than 30 days
• People who didn't renew their course subscription

FAQ - STATISTIC DETAILS 1

• How to use STATISTIC DETAILS

FAQ - ACCESS CONTROL 7

• How to SPECIFY EARLY/LATE ACCESS TIME
• How to BLOCK ACCESS according to SPECIFIC CHARACTERISTICS
• How to ASSIGN a PROXIMITY CARD for ACCESS CONTROL
• How to ADD/DELETE a USER'S ACCESS
• How to SIMULATE ACCESS without a CARD

See all 7 articles

FAQ - USER PROFILE 6

• How to CHANGE the CONSULTANT ASSIGNED to a CLIENT
• How to ACCESS USERS' PROFILES by SCANNING their CARD
• How to FIND the USER'S CODE
• How to DELETE a USER PROFILE
• How to ADD a PICTURE to the USER PROFILE

See all 6 articles

FAQ - BARCODES 2

• How to ENABLE BARCODES/WHITELIST
• How to PRINT a BARCODE on RECEIPTS to be USED as ACCESS PASS

FAQ - COURSES 5

• How to CHANGE the ENROLMENT from one COURSE to ANOTHER
• Courses - Summary - Assistant to the Main Trainer
• How to BOOK a CATCH-UP CLASS
• How to Check the Courses that have been Planned?
• Why are Courses not Visible on the Timetable?

FAQ - DOCUMENTS 5

• How to CHANGE a DOCUMENT already ISSUED
• How to CANCEL a WRONG DOCUMENT
• How to CHANGE the TEMPLATE of an ISSUED DOCUMENT
• How to SET UP a DEFAULT DOCUMENT for SALES
• Where to FIND the LIST of DOCUMENTS of PROSHOP ANONYMOUS SALES

FAQ - E-COMMERCE 7

• How to MANAGE OUTSTANDING PAYMENTS via the E-COMMERCE
• How to upload documents on the E-Commerce profile of users
• Is it possible to book a class/service for a couple/group of people?
• How to RESET own E-COMMERCE PASSWORD
• How to UNSUBSCRIBE from the NEWSLETTER

See all 7 articles

FAQ - WAITING LIST 3

• How to REGISTER on the WAITING LIST for a CLASS via the E-COMMERCE
• How to VIEW the WAITING LIST for a CLASS/COURSE
• How to REMOVE a PERSON from a WAITING LIST

FAQ - SKILLS 1

• How to ASSIGN SKILLS to a USER'S PROFILE

FAQ - MARKETING 4

• How to use SPORTRICK's CRM
• How to MASSIVELY ADD/REMOVE TAGS
• How to Purchase SMS from the Store
• How to SPECIFY the SENDER of EMAILS

FAQ - MULTIPACKS 6

• Multipack Price Lists - Daily Price
• How to TRANSFER a MULTIPACK from one USER to ANOTHER
• How to MANAGE a RESCISSION
• How to ADD SPECIFIC COURSES to a MULTIPACK for BOOKING
• How to CHANGE the CREDIT and/or VALIDITY of an ALREADY-SOLD MULTIPACK

See all 6 articles

FAQ - PAYMENTS 5

• How to CREATE ADVANCED PAYMENTS/INSTALMENTS
• How to FIX an ERROR in the CREATION of INSTALMENTS
• How to ENTER new DETAILS for SDD PAYMENTS
• How to FIND the DETAILS of the ACCOUNT USED for SDD PAYMENTS
• How to SUSPEND/REACTIVATE ACCOUNT DETAILS for SDD PAYMENTS

FAQ - BOOKINGS 6

• How to DELETE a BOOKING
• How to CHANGE/CANCEL a BOOKING
• Multipack - Booking Limit
• How to BOOK CLASSES from the USER'S PROFILE
• How to BOOK TRIAL CLASSES or PAY AS YOU GO CLASSES

See all 6 articles

FAQ - COUPONS & PROMOTIONS 5

• How to APPLY PROMOTIONS and DISCOUNTS
• How to MANAGE COUPONS
• How to CHANGE the VALUE of a COUPON
• How to MANAGE a GIFT CARD
• How to TRANSFER a COUPON from one USER to ANOTHER

FAQ - PROSHOP 1

• How to MOVE STOCK from ONE WAREHOUSE to ANOTHER

FAQ - REFUNDS 1

• How to REFUND an ITEM

FAQ - RENEWALS 5

• How to RENEW the SALE of an ITEM at the SAME CONDITIONS
• How to ACTIVATE/CANCEL the AUTOMATIC RENEWAL of a MULTIPACK
• How to set up the AUTOMATIC RENEWAL of a MULTIPACK through INSTALMENTS
• How to MANAGE a CANCELLATION of the AUTOMATIC RENEWAL of a MULTIPACK
• How to RENEW a COURSE

FAQ - SERVICES 4

• How to MANAGE MULTIPLE-PARTICIPANT BOOKINGS for a SERVICE
• How to CHANGE a SERVICE RESERVATION
• How to BOOK a SERVICE for a PERSON WITHOUT USER PROFILE
• How to CANCEL the RESERVATION of a SERVICE

FAQ - SUSPENSIONS 1

• How to FREEZE an ACTIVE MULTIPACK

FAQ - TAXES 1

• How to ASSIGN a TAX to an ITEM

FAQ - AFFILIATION CARDS 1

• How to MANUALLY INSERT a CARD MODEL

FAQ - SALES 4

• How to SPECIFY the SELLER
• How to CHANGE the SELLER
• How to CHANGE the SALE DATE
• How to DELETE SALES

FAQ - WALLET 1

• How to EDIT the CREDIT of a WALLET

SEPA 7

• SEPA - Main Settings
• Set up SDD Payment
• Creation of SDD Files
• Issue Receipts for SDD Payments
• View SDD Files

See all 7 articles

Update 0

VAR 2

• Configuration of Settings
• E-Commerce Configuration

Teams and User Rights 4

• View Users Belonging to a Team
• Team Rights
• How to Create/Edit a Team of Users
• How to Delete/Clone a Team

Massive Procedures 1

• Massive Upload of Proshop Items