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Knowledge base
Main: Start with Sportrick
IMPOSTAZIONI
27
Main Settings
Activities
List Values - Skills
List Values - Points of Sale
List Values - Brands
See all 27 articles
Pianificazione
29
Standard - Facilities and Areas
Standard - Season and Sub-Seasons
Standard - Closures
Membership Fee/Card
Courses - Price Lists
See all 29 articles
Front Office
35
Home Page - User Search
Home Page - Prime Entry
Home Page - Timeline of Activities
Front Office - List of Users
Creation of a User Profile
See all 35 articles
Calendar
5
Calendar
How to Disable Class Booking
Course Availability
Change of Course - Drag and Drop
Waiting List for Courses
Controllo Accessi
3
Access Control
Access Control from the User's Profile
Choose Access Right
Reports
3
Standard Exports
Advanced Analysis
Marketing
Back Office
10
Creation of SDD Files
Issue Receipts for SDD Payments
View SDD Files
Accounting - Document List
Staff Agenda - Disable/Enable Reservations for Courses
See all 10 articles
Trainer
1
Trainer
FAQ
How to...?
1
How to use SPORTRICK's CRM
Examples of Marketing Searches
6
Users with an active subscription/multipack during a specific period
Renewals
People who haven't renewed their subscription/multipack
People who didn't purchase any subscription in the last few months
Users with an active multipack who have been absent for more than 30 days
See all 6 articles
FAQ - REFUNDS
1
How to RETURN an ITEM
FAQ - COURSES
3
How to CHANGE the ENROLMENT from one COURSE to ANOTHER
How to BOOK a CATCH-UP CLASS
How to EDIT the DETAILS of MULTIPLE COURSES
FAQ - DOCUMENTS
4
How to CHANGE a DOCUMENT already ISSUED
How to CANCEL a WRONG DOC
How to CHANGE a DOCUMENT TEMPLATE
How to SET UP a DEFAULT DOCUMENT for SALES
FAQ - PAYMENTS
5
How to CREATE ADVANCED PAYMENTS/INSTALMENTS
How to FIX an ERROR in the CREATION of INSTALMENTS
How to ENTER new DETAILS for SDD PAYMENTS
How to FIND the DETAILS of the ACCOUNT USED for SDD PAYMENTS
How to SUSPEND/REACTIVATE ACCOUNT DETAILS for SDD PAYMENTS
FAQ - RENEWALS
4
How to RENEW the SALE of an ITEM at the SAME CONDITIONS
How to ACTIVATE/CANCEL the AUTOMATIC RENEWAL of a MULTIPACK
How to set up the AUTOMATIC RENEWAL of a MULTIPACK through INSTALMENTS
How to RENEW a COURSE
FAQ - SALES
3
How to SET the SELLER
How to CHANGE the SELLER
How to CHANGE the SALE DATE
FAQ - USER PROFILE
3
How to CHANGE the CONSULTANT ASSIGNED to a CLIENT
How to ACCESS USERS' PROFILES by SCANNING their CARD
How to FIND the USER'S CODE
FAQ - CARDS
3
How to MANUALLY INSERT a CARD MODEL
How to ASSIGN a PROXIMITY CARD to a USER's PROFILE
How to MAKE a PROXIMITY CARD REUSABLE
FAQ - ACCESS CONTROL
4
How to SPECIFY EARLY/LATE ACCESS TIME
How to SIMULATE ACCESS without a CARD
How to ASSIGN a PROXIMITY CARD for ACCESS CONTROL
How to ADD/DELETE a USER'S ACCESS
FAQ - SUSPENSIONS
1
How to FREEZE an ACTIVE MULTIPACK
FAQ - BOOKINGS
3
How to CHANGE/CANCEL a BOOKING
How to BOOK CLASSES from the USER'S PROFILE
How to BOOK/SELL an INDIVIDUAL CLASS of a COURSE
FAQ - BARCODES
2
How to ENABLE BARCODES/WHITELIST
How to PRINT a BARCODE on RECEIPTS to be USED as ACCESS PASS
FAQ
4
How to MANAGE COUPONS
How to CHANGE the VALUE of a COUPON
How to MANAGE a GIFT CARD
How to TRANSFER a COUPON from one USER to ANOTHER
FAQ - MULTIPACKS
4
How to TRANSFER a MULTIPACK from one USER to ANOTHER
How to MANAGE a RESCISSION
How to MANAGE a CANCELLATION of the AUTOMATIC RENEWAL of a MULTIPACK
How to CHANGE the CREDIT and/or VALIDITY of an ALREADY-SOLD MULTIPACK
FAQ - WAITING LIST
2
How to ADD a PERSON to the WAITING LIST for a CLASS
How to REMOVE a PERSON from a WAITING LIST
FAQ - E-COMMERCE
3
How to CHANGE the PASSWORD of the E-COMMERCE ACCOUNT
How to MANAGE OUTSTANDING PAYMENTS via the E-COMMERCE
How to DELETE the BOOKING of a CLASS
FAQ - SKILLS
1
How to ASSIGN SKILLS to a USER'S PROFILE
FAQ - MARKETING
2
How to MASSIVELY ADD/REMOVE TAGS
How to Purchase SMS from the Store
FAQ - TAXES
2
How to ASSIGN a TAX to an ITEM
How to SET UP the AUTOMATIC PRINT of a DOCUMENT depending on the ITEM's TAX
FAQ - SERVICES
4
How to MANAGE MULTIPLE-PARTICIPANT BOOKINGS for a SERVICE
How to CHANGE a SERVICE RESERVATION
How to BOOK a SERVICE for a PERSON WITHOUT USER PROFILE
How to CANCEL the RESERVATION of a SERVICE
FAQ - PROSHOP
1
How to MOVE STOCK from ONE WAREHOUSE to ANOTHER
Integrations
SEPA
8
SEPA - Main Settings
Set up SDD Payment
Creation of SDD Files
Issue Receipts for SDD Payments
View SDD Files
See all 8 articles
E-Commerce
E-Commerce
12
E-Commerce Activation
How to enable the E-Commerce for Users
Availability of Activities on the E-Commerce
Enable Sale Availability on the E-Commerce
Enable Online Booking
See all 12 articles
VAR
Massive Procedures
1
Massive Upload of Proshop Items
