SPORTRICK
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Knowledge base
Main: Start with SPORTRICK
Settings
27
Main Settings
Activities
Waiting List: Standard and Revolution
List Values - Skills
List Values - Points of Sale
View all 27
Planning
27
Standard - Facilities and Areas
Standard - Season and Sub-Seasons
Standard - Closures
Planning of Membership Fees
Courses - Price Lists
View all 27
Front Office
38
Home Page - User Search
Home Page - Manual Recording of Cash Inflow/Outflow
Home Page - Timeline of Classes
Front Office - List of Users
Creation of a User Profile
View all 38
Calendar
3
Timetable
Course Availability
Change of Course - Drag and Drop
Access Control
2
Access Control
Common Issues with Access Control
Reports
4
Reports - Standard Exports
Advanced Analysis
Marketing
BI & Statistics
Back Office
8
Document List
Bulk Generation of Coupons for Refunds
Staff Agenda - Disable/Enable Class Bookings
Roles
Shifts
View all 8
Trainer
1
Trainer Area
GDPR & Privacy
3
GDPR: Account and Login Tracking
User-Profile Anonymisation
E-Commerce and Privacy
E-Commerce
How to configure the E-Commerce
11
E-Commerce Introduction
Configuration of the Layout and Features of the E-Commerce Portal
E-Commerce Activation
Activation of Users' E-Commerce Account
Enable Online Booking
View all 11
How does the E-Commerce work?
8
Bookings via the E-Commerce
Management of Absences/Booking of Catch-up Classes via the E-Commerce
E-Commerce Purchases & Payments
E-Commerce Renewals
User Profile on the E-Commerce
View all 8
FAQ
FAQ - STATISTIC DETAILS
1
How to use STATISTIC DETAILS
FAQ - ACCESS CONTROL
10
How to BLOCK ACCESS according to SPECIFIC CHARACTERISTICS
How to ASSIGN a PROXIMITY CARD for ACCESS CONTROL
How to ADD/DELETE a USER'S ACCESS
How to SIMULATE ACCESS without a CARD
How to MAKE a PROXIMITY CARD REUSABLE
View all 10
FAQ - USER PROFILE
6
How to CHANGE the CONSULTANT ASSIGNED to a CLIENT
How to ACCESS USERS' PROFILES by SCANNING their CARD
How to FIND the USER'S CODE
How to DELETE a USER PROFILE
How to ADD a PICTURE to the USER PROFILE
View all 6
FAQ - BARCODES
2
How to ENABLE BARCODES/WHITELIST
How to PRINT a BARCODE on RECEIPTS to be USED as ACCESS PASS
FAQ - COURSES
6
How to CHANGE the ENROLMENT from one COURSE to ANOTHER
Courses - Summary - Assistant to the Main Trainer
How to BOOK a CATCH-UP CLASS
How to Check the Courses that have been Planned?
Why are Courses not Visible on the Timetable?
View all 6
FAQ - DOCUMENTS
4
How to CHANGE a DOCUMENT that has been ALREADY ISSUED
How to CANCEL a WRONG DOCUMENT
How to CHANGE the TEMPLATE of an ISSUED DOCUMENT
Where to FIND the LIST of DOCUMENTS of PROSHOP ANONYMOUS SALES
FAQ - E-COMMERCE
7
How to MANAGE OUTSTANDING PAYMENTS via the E-COMMERCE
How to UPLOAD DOCUMENTS on the E-COMMERCE PROFILE of USERS
Is it possible to book a class/service for a couple/group of people?
How to RESET own E-COMMERCE PASSWORD
How to UNSUBSCRIBE from the NEWSLETTER
View all 7
FAQ - WAITING LIST
4
How to REGISTER on the WAITING LIST via the E-COMMERCE
How to VIEW the WAITING LIST for a CLASS/COURSE
How to MANUALLY MANAGE the WAITING LIST
How to CHECK for WHICH COURSES/CLASSES a CUSTOMER is on the WAITING LIST for
FAQ - SKILLS
1
How to ASSIGN SKILLS to a CUSTOMER
FAQ - MARKETING
4
People who haven't renewed their subscription/multipack
Users with an active multipack who have been absent for more than 30 days
How to MASSIVELY ADD/REMOVE TAGS
How to Purchase SMS from the Store
FAQ - MULTIPACKS
3
COST of a MULTIPACK BASED on the DAILY PRICE/VARIATION of PRICE according to the PERIOD of VALIDITY
How to ADD SPECIFIC COURSES to a MULTIPACK for BOOKING
How to CHANGE the CREDIT and/or VALIDITY of an ALREADY-SOLD MULTIPACK
FAQ - PAYMENTS
0
FAQ - BOOKINGS
7
How to DELETE a BOOKING
How to CHANGE a BOOKING
How to CONFIGURE a MAXIMUM NUMBER of BOOKINGS
How to BOOK CLASSES from the USER'S PROFILE
How to BOOK TRIAL CLASSES or PAY AS YOU GO CLASSES
View all 7
FAQ - COUPONS & PROMOTIONS
7
How to APPLY PROMOTIONS and DISCOUNTS
How to MANAGE DISCOUNTS/PROMOTIONS/VOUCHERS with SPORTRICK
How to CHANGE the VALUE of a COUPON
How to TRANSFER a COUPON from one USER to ANOTHER
How to MANAGE GIFT CARDS
View all 7
FAQ - PROSHOP
1
How to MOVE STOCK from ONE WAREHOUSE to ANOTHER
FAQ - INSTALMENTS
4
How to MANAGE the PAYMENT of INSTALMENTS
How to ENABLE AUTOMATIC INSTALMENTS for MULTIPACK SALE
How to FIX an ERROR in the CREATION of INSTALMENTS
How to MANAGE a RESCISSION/TERMINATE the CUSTOMER's MEMBERSHIP
FAQ - REFUNDS
1
How to REFUND an ITEM
FAQ - RENEWALS
7
How to RENEW the SALE of an ITEM at the SAME CONDITIONS
How to RENEW an ENROLMENT
How to ACTIVATE the AUTOMATIC RENEWAL of a MULTIPACK
How do I KNOW WHO CANCELLED the AUTOMATIC RENEWAL of their MEMBERSHIP?
How to MANAGE the CANCELLATION of the AUTOMATIC RENEWAL of a MULTIPACK
View all 7
FAQ - SERVICES
4
How to MANAGE MULTIPLE-PARTICIPANT BOOKINGS for a SERVICE
How to BOOK a SERVICE for a PERSON WITHOUT USER PROFILE
How to CANCEL the RESERVATION of a SERVICE
Why is it NOT POSSIBLE to INSERT the CUSTOMER's NAME WHILE BOOKING a SERVICE
FAQ - SUSPENSIONS
2
How to FREEZE an ACTIVE MULTIPACK
How to FREEZE a MULTIPACK from the E-COMMERCE
FAQ - TAXES
2
How to ASSIGN/CHANGE a TAX to an ITEM
Why is the VAT BREAKDOWN NOT VISIBLE in the RECEIPT?
FAQ - MEMBERSHIP FEE
3
How to ASSIGN a CARD MODEL
How to NOTIFY the REQUIREMENT of a VALID MEMBERSHIP FEE during SALE
The SYSTEM SUGGESTS SELLING ANOTHER MEMBERSHIP FEE but the customer ALREADY HAS a VALID one
FAQ - SALES
8
How to DELETE SALES
How to SPECIFY the SELLER
How to CHANGE the SELLER
How to CHANGE the SALE DATE
How to EDIT the PRICE/APPLY a DISCOUNT
View all 8
FAQ - WALLET
1
How to EDIT the CREDIT of a WALLET
Integrations
Gympass
1
Gympass Integration
VAR
VAR
2
Configuration of Settings
E-Commerce Configuration
Teams and User Rights
4
View Users Belonging to a Team
Team Rights
How to Create/Edit a Team of Users
How to Delete/Clone a Team
Massive Procedures
1
Bulk Upload of Proshop Items
