If a class or a course is full, it is possible to activate a waiting list. The waiting list is linked with the corresponding activity, therefore it must be activated from SETTINGS - ACTIVITIES - EDIT - MORE - WAITING LIST (select the blue box). You can choose between the two options:
The standard waiting list activates automatically when the maximum capacity for a course or class is reached. The clients who wish to take part will have their name added onto the waiting list.
In case of free spaces due to another customer's cancellation clients won't be automatically added to the list of attendees, since this operation has to be done manually by a Front-Office operator.
Front-Office operators can be assisted in the waiting-list management by activating an email notification every time a free space becomes available after a cancellation, provided that there are people on the waiting list, in order to add them on the list of attendees.
Please contact a Sportrick consultant (email@example.com) to activate email notifications for the standard waiting list or, if you have access to the VAR portal, click on Configurations -> Ecommerce -> Shared and tick the necessary boxes, specifying the email address the notification will be sent to in the first blank field and the subject of the notification email in the second blank field).
For more information about the manual management of the waiting list, please click here
The client will be guided through the registration on the waiting list in case there is no available space for a course/class.
It is also possible to activate a booking block for a specific interval of time so that an available space following a booking cancellation can be reserved by people on the waiting list before other customers.
To specify the time interval during which bookings are temporarily blocked for people who are not on the waiting list, click on Settings - Main Settings - Social Booking - Booking Disabled and insert the time in minutes.
The Revolution waiting list is automatic. This means that when spaces become available after a cancellation, clients on the waiting list, starting from the first of name on the list, will be automatically added to the list of attendees.
Please note that in case taking part in a class requires the deduction of credits, the necessary credit/s will be deducted with the addition of the client on the waiting list. In the event the customer doesn't make it onto the list of attendees, the credit/s will be automatically refunded after the class has taken place.
Summary of characteristics:
- Automation: the waiting list is automatically managed by the system. Clients can cancel their booking independently (within the planned limits) and people on the waiting list are automatically added to the list of attendees according to the availability of spaces. Deduction and refund of credits (if in use) is also managed automatically by the system.
- Booking time equals priority: the first person added on the waiting list will have priority over the others when a space becomes available for the desired class/course. Therefore after a booking cancellation, the first name on the waiting list will be added to the list of attendees and so on.
It is possible to specify when people on the waiting list will be automatically added to the list of attendees in case spaces become available after booking cancellations:
- Minutes before the class: minutes before the start of the class when people on the waiting list will be automatically added to the list of attendees in case spaces become available after booking cancellations
- Time before the start of the class: time before the start of the class when people on the waiting list will be automatically added to the list of attendees in case spaces become available after booking cancellations e.g. 1 day before the start of the class at 9PM people on the waiting list will be automatically moved to the list of attendees.