List of Topics
- management of absences
- how to book a catch-up class
In order to fully understand this manual, it is necessary to know in detail how SPORTRICK works. The configuration of catch-up classes has to be carried out both on SPORTRICK and on the VAR portal. Please refer to the following manuals for advice:
If enabled, SPORTRICK offers the option to let clients mark their own absences to class via the E-Commerce and potentially book one or more catch-up classes.
3. Management of Absences
To mark an absence, it will be necessary to click on Bookings -> Agenda and the list of all the classes of the course/s the client is enrolled onto will show up. Next to each class there is a button to mark the absence:please note that once the absence has been confirmed, it cannot be cancelled via the E-Commerce. Only reception operators can cancel it from SPORTRICK's Front Office. The only option available on the E-Commerce is to book a catch-up class (if there is still availability for that class).
After the absence has been confirmed, the class will be crossed off the list.
4. How to Book a Catch-up Class
click on Booking -> Agenda on the left-hand side menu. If the client is entitled to book a class to catch up with a class they have missed, the system will notify them as follows:
after clicking on SHOW, the system will provide a list of available catch-up classes that can be booked:
- after clicking on CATCH UP, the system will ask the customer to select the desired activity
- the timetable will open up, so the customer can select the desired slot and confirm the booking.