List of Topics

  1. pre-requisites
  2. introduction
  3. management of absences
  4. how to book a catch-up class

1. Pre-requisites

In order to fully understand this manual, it is necessary to know in detail how SPORTRICK works. The configuration of catch-up classes has to be carried out both on SPORTRICK and on the VAR portal. Please refer to the following manuals for advice:

2. Introduction

If enabled, SPORTRICK offers the option to let clients mark their own absences to class via the E-Commerce and potentially book one or more catch-up classes. 

3. Management of Absences

To mark an absence, it will be necessary to click on Bookings -> Agenda and the list of all the classes of the course/s the client is enrolled onto will show up. Next to each class there is a button to mark the absence:please note that once the absence has been confirmed, it cannot be cancelled via the E-Commerce. Only reception operators can cancel it from SPORTRICK's Front Office. The only option available on the E-Commerce is to book a catch-up class (if there is still availability for that class).

After the absence has been confirmed, the class will be crossed off the list.

4. How to Book a Catch-up Class

  1. click on Booking -> Agenda on the left-hand side menu. If the client is entitled to book a class to catch up with a class they have missed, the system will notify them as follows:

  2. after clicking on SHOW, the system will provide a list of available catch-up classes that can be booked: 

  3. after clicking on CATCH UP, the system will ask the customer to select the desired activity  
  4. the timetable will open up, so the customer can select the desired slot and confirm the booking.