List of Topics

  1. how to cancel a receipt printed from a cash register
  2. how to cancel a document from SPORTRICK
  3. FAQ

1. How to Cancel a Receipt Printed from a Cash Register

The receipt must be cancelled directly from the cash register. To know how, please read the instructions of your cash register or contact the supplier.

2. How to Cancel a Document from SPORTRICK

To delete a document from SPORTRICK, open the user profile and click on Documents. 

Please take note of the document number before deleting it. 

Next to each document you will find the PRINT button with an arrow on the right. Click on the arrow and then select INFO.

A new window will open up. On the right corner at the bottom of the page click on ACTIONS and then click on DELETE. The document will disappear from the user's profile, reports of cash register closure and sales. All the items in the document will have to be paid again (the system will add them in the payment section of the user's profile).

CAUTION: once a document has been deleted, the numeration will carry on based on the number of the last document issued. Therefore if you delete doc. Nr 288 but in the meantime sales have reached document Nr 299, the next document issued after a payment will be number 300, resulting in a gap in the numeration since there won't be a document with number 288.

To solve this issue, the next time you register a payment you will have to manually untick the automatic box and change the number manually.

3. FAQ

  • I forgot to take notice of the document number and now I have cancelled the document. How can I retrieve the document number?

From the LOGS section of the user profile it is possible to filter by date and find out:

  • the operator who cancelled the document
  • when the document was cancelled
  • the document number

  • How can I delete a document if the sale was anonymous?

Just click on Front Office -> ProShop -> Documents to view the full list of all the documents resulting from anonymous sales. The cancellation procedure is the one described in the 2nd chapter of this manual.