SPORTRICK
English
Italian
English
German
Portuguese (BR)
Spanish
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
or
Signup
to submit a new ticket
Check ticket status
Knowledge base
Main: Start with SPORTRICK
Settings
27
Main Settings
Activities
Waiting List: Standard and Revolution
List Values - Skills
List Values - Points of Sale
View all 27
Planning
27
Standard - Facilities and Areas
Standard - Season and Sub-Seasons
Standard - Closures
Planning of Membership Fees
Courses - Price Lists
View all 27
Front Office
38
Home Page - User Search
Home Page - Manual Recording of Cash Inflow/Outflow
Home Page - Timeline of Classes
Front Office - List of Users
Creation of a User Profile
View all 38
Calendar
3
Timetable
Course Availability
Change of Course - Drag and Drop
Access Control
2
Access Control
Common Issues with Access Control
Reports
4
Reports - Standard Exports
Advanced Analysis
Marketing
BI & Statistics
Back Office
8
Document List
Bulk Generation of Coupons for Refunds
Staff Agenda - Disable/Enable Class Bookings
Roles
Shifts
View all 8
Trainer
1
Trainer Area
GDPR & Privacy
3
GDPR: Account and Login Tracking
User-Profile Anonymisation
E-Commerce and Privacy
E-Commerce
How to configure the E-Commerce
11
E-Commerce Introduction
Configuration of the Layout and Features of the E-Commerce Portal
E-Commerce Activation
Activation of Users' E-Commerce Account
Enable Online Booking
View all 11
How does the E-Commerce work?
8
Bookings via the E-Commerce
Management of Absences/Booking of Catch-up Classes via the E-Commerce
E-Commerce Purchases & Payments
E-Commerce Renewals
User Profile on the E-Commerce
View all 8
FAQ
FAQ - STATISTIC DETAILS
1
How to use STATISTIC DETAILS
FAQ - ACCESS CONTROL
10
How to BLOCK ACCESS according to SPECIFIC CHARACTERISTICS
How to ASSIGN a PROXIMITY CARD for ACCESS CONTROL
How to ADD/DELETE a USER'S ACCESS
How to SIMULATE ACCESS without a CARD
How to MAKE a PROXIMITY CARD REUSABLE
View all 10
FAQ - USER PROFILE
6
How to CHANGE the CONSULTANT ASSIGNED to a CLIENT
How to ACCESS USERS' PROFILES by SCANNING their CARD
How to FIND the USER'S CODE
How to DELETE a USER PROFILE
How to ADD a PICTURE to the USER PROFILE
View all 6
FAQ - BARCODES
2
How to ENABLE BARCODES/WHITELIST
How to PRINT a BARCODE on RECEIPTS to be USED as ACCESS PASS
FAQ - COURSES
6
How to CHANGE the ENROLMENT from one COURSE to ANOTHER
Courses - Summary - Assistant to the Main Trainer
How to BOOK a CATCH-UP CLASS
How to Check the Courses that have been Planned?
Why are Courses not Visible on the Timetable?
View all 6
FAQ - DOCUMENTS
4
How to CHANGE a DOCUMENT that has been ALREADY ISSUED
How to CANCEL a WRONG DOCUMENT
How to CHANGE the TEMPLATE of an ISSUED DOCUMENT
Where to FIND the LIST of DOCUMENTS of PROSHOP ANONYMOUS SALES
FAQ - E-COMMERCE
7
How to MANAGE OUTSTANDING PAYMENTS via the E-COMMERCE
How to UPLOAD DOCUMENTS on the E-COMMERCE PROFILE of USERS
Is it possible to book a class/service for a couple/group of people?
How to RESET own E-COMMERCE PASSWORD
How to UNSUBSCRIBE from the NEWSLETTER
View all 7
FAQ - WAITING LIST
4
How to REGISTER on the WAITING LIST via the E-COMMERCE
How to VIEW the WAITING LIST for a CLASS/COURSE
How to MANUALLY MANAGE the WAITING LIST
How to CHECK for WHICH COURSES/CLASSES a CUSTOMER is on the WAITING LIST for
FAQ - SKILLS
1
How to ASSIGN SKILLS to a CUSTOMER
FAQ - MARKETING
4
People who haven't renewed their subscription/multipack
Users with an active multipack who have been absent for more than 30 days
How to MASSIVELY ADD/REMOVE TAGS
How to Purchase SMS from the Store
FAQ - MULTIPACKS
3
COST of a MULTIPACK BASED on the DAILY PRICE/VARIATION of PRICE according to the PERIOD of VALIDITY
How to ADD SPECIFIC COURSES to a MULTIPACK for BOOKING
How to CHANGE the CREDIT and/or VALIDITY of an ALREADY-SOLD MULTIPACK
FAQ - PAYMENTS
0
FAQ - BOOKINGS
7
How to DELETE a BOOKING
How to CHANGE a BOOKING
How to CONFIGURE a MAXIMUM NUMBER of BOOKINGS
How to BOOK CLASSES from the USER'S PROFILE
How to BOOK TRIAL CLASSES or PAY AS YOU GO CLASSES
View all 7
FAQ - COUPONS & PROMOTIONS
7
How to APPLY PROMOTIONS and DISCOUNTS
How to MANAGE DISCOUNTS/PROMOTIONS/VOUCHERS with SPORTRICK
How to CHANGE the VALUE of a COUPON
How to TRANSFER a COUPON from one USER to ANOTHER
How to MANAGE GIFT CARDS
View all 7
FAQ - PROSHOP
1
How to MOVE STOCK from ONE WAREHOUSE to ANOTHER
FAQ - INSTALMENTS
4
How to MANAGE the PAYMENT of INSTALMENTS
How to ENABLE AUTOMATIC INSTALMENTS for MULTIPACK SALE
How to FIX an ERROR in the CREATION of INSTALMENTS
How to MANAGE a RESCISSION/TERMINATE the CUSTOMER's MEMBERSHIP
FAQ - REFUNDS
1
How to REFUND an ITEM
FAQ - RENEWALS
7
How to RENEW the SALE of an ITEM at the SAME CONDITIONS
How to RENEW an ENROLMENT
How to ACTIVATE the AUTOMATIC RENEWAL of a MULTIPACK
How do I KNOW WHO CANCELLED the AUTOMATIC RENEWAL of their MEMBERSHIP?
How to MANAGE the CANCELLATION of the AUTOMATIC RENEWAL of a MULTIPACK
View all 7
FAQ - SERVICES
4
How to MANAGE MULTIPLE-PARTICIPANT BOOKINGS for a SERVICE
How to BOOK a SERVICE for a PERSON WITHOUT USER PROFILE
How to CANCEL the RESERVATION of a SERVICE
Why is it NOT POSSIBLE to INSERT the CUSTOMER's NAME WHILE BOOKING a SERVICE
FAQ - SUSPENSIONS
2
How to FREEZE an ACTIVE MULTIPACK
How to FREEZE a MULTIPACK from the E-COMMERCE
FAQ - TAXES
2
How to ASSIGN/CHANGE a TAX to an ITEM
Why is the VAT BREAKDOWN NOT VISIBLE in the RECEIPT?
FAQ - MEMBERSHIP FEE
3
How to ASSIGN a CARD MODEL
How to NOTIFY the REQUIREMENT of a VALID MEMBERSHIP FEE during SALE
The SYSTEM SUGGESTS SELLING ANOTHER MEMBERSHIP FEE but the customer ALREADY HAS a VALID one
FAQ - SALES
8
How to DELETE SALES
How to SPECIFY the SELLER
How to CHANGE the SELLER
How to CHANGE the SALE DATE
How to EDIT the PRICE/APPLY a DISCOUNT
View all 8
FAQ - WALLET
1
How to EDIT the CREDIT of a WALLET
Integrations
Gympass
1
Gympass Integration
VAR
VAR
2
Configuration of Settings
E-Commerce Configuration
Teams and User Rights
4
View Users Belonging to a Team
Team Rights
How to Create/Edit a Team of Users
How to Delete/Clone a Team
Massive Procedures
1
Bulk Upload of Proshop Items
