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Knowledge base
Main: Start with SPORTRICK
Settings
28
Main Settings
Activities
Waiting List: Standard and Revolution
List Values - Skills
List Values - Points of Sale
See all 28 articles
Planning
27
Standard - Facilities and Areas
Standard - Season and Sub-Seasons
Standard - Closures
Planning of Membership Fees
Courses - Price Lists
See all 27 articles
Front Office
38
Home Page - User Search
Home Page - Prime Entry
Home Page - Timeline of Activities
Front Office - List of Users
Creation of a User Profile
See all 38 articles
Calendar
5
Calendar
How to Disable Class Booking
Course Availability
Change of Course - Drag and Drop
Waiting List for Courses
Access Control
4
Access Control
Access Control from the User's Profile
Choose which Multipack to Use to Access
Common Issues with Access Control
Reports
4
Standard Exports
Advanced Analysis
Marketing
BI & Statistics
Back Office
10
Creation of SDD Files
Issue Receipts for SDD Payments
View SDD Files
Accounting - Document List
Staff Agenda - Disable/Enable Reservations for Courses
See all 10 articles
Trainer
1
Trainer
GDPR & Privacy
1
User-Profile Anonymisation
E-Commerce
How to configure the E-Commerce
11
E-Commerce Introduction
Configuration of the Layout and Features of the E-Commerce Portal
E-Commerce Activation
Activation of Users' E-Commerce Account
Enable Online Booking
See all 11 articles
How does the E-Commerce work?
8
Bookings via the E-Commerce
Management of Absences/Booking of Catch-up Classes via the E-Commerce
E-Commerce Purchases & Payments
E-Commerce Renewals
User Profile on the E-Commerce
See all 8 articles
FAQ
Examples of Marketing Searches
5
Renewals
People who haven't renewed their subscription/multipack
People who didn't purchase any subscription in the last few months
Users with an active multipack who have been absent for more than 30 days
People who didn't renew their course subscription
FAQ - STATISTIC DETAILS
1
How to use STATISTIC DETAILS
FAQ - ACCESS CONTROL
7
How to SPECIFY EARLY/LATE ACCESS TIME
How to BLOCK ACCESS according to SPECIFIC CHARACTERISTICS
How to ASSIGN a PROXIMITY CARD for ACCESS CONTROL
How to ADD/DELETE a USER'S ACCESS
How to SIMULATE ACCESS without a CARD
See all 7 articles
FAQ - USER PROFILE
6
How to CHANGE the CONSULTANT ASSIGNED to a CLIENT
How to ACCESS USERS' PROFILES by SCANNING their CARD
How to FIND the USER'S CODE
How to DELETE a USER PROFILE
How to ADD a PICTURE to the USER PROFILE
See all 6 articles
FAQ - BARCODES
2
How to ENABLE BARCODES/WHITELIST
How to PRINT a BARCODE on RECEIPTS to be USED as ACCESS PASS
FAQ - COURSES
5
How to CHANGE the ENROLMENT from one COURSE to ANOTHER
Courses - Summary - Assistant to the Main Trainer
How to BOOK a CATCH-UP CLASS
How to Check the Courses that have been Planned?
Why are Courses not Visible on the Timetable?
FAQ - DOCUMENTS
5
How to CHANGE a DOCUMENT already ISSUED
How to CANCEL a WRONG DOCUMENT
How to CHANGE the TEMPLATE of an ISSUED DOCUMENT
How to SET UP a DEFAULT DOCUMENT for SALES
Where to FIND the LIST of DOCUMENTS of PROSHOP ANONYMOUS SALES
FAQ - E-COMMERCE
7
How to MANAGE OUTSTANDING PAYMENTS via the E-COMMERCE
How to upload documents on the E-Commerce profile of users
Is it possible to book a class/service for a couple/group of people?
How to RESET own E-COMMERCE PASSWORD
How to UNSUBSCRIBE from the NEWSLETTER
See all 7 articles
FAQ - WAITING LIST
3
How to REGISTER on the WAITING LIST for a CLASS via the E-COMMERCE
How to VIEW the WAITING LIST for a CLASS/COURSE
How to REMOVE a PERSON from a WAITING LIST
FAQ - SKILLS
1
How to ASSIGN SKILLS to a USER'S PROFILE
FAQ - MARKETING
4
How to use SPORTRICK's CRM
How to MASSIVELY ADD/REMOVE TAGS
How to Purchase SMS from the Store
How to SPECIFY the SENDER of EMAILS
FAQ - MULTIPACKS
6
Multipack Price Lists - Daily Price
How to TRANSFER a MULTIPACK from one USER to ANOTHER
How to MANAGE a RESCISSION
How to ADD SPECIFIC COURSES to a MULTIPACK for BOOKING
How to CHANGE the CREDIT and/or VALIDITY of an ALREADY-SOLD MULTIPACK
See all 6 articles
FAQ - PAYMENTS
5
How to CREATE ADVANCED PAYMENTS/INSTALMENTS
How to FIX an ERROR in the CREATION of INSTALMENTS
How to ENTER new DETAILS for SDD PAYMENTS
How to FIND the DETAILS of the ACCOUNT USED for SDD PAYMENTS
How to SUSPEND/REACTIVATE ACCOUNT DETAILS for SDD PAYMENTS
FAQ - BOOKINGS
6
How to DELETE a BOOKING
How to CHANGE/CANCEL a BOOKING
Multipack - Booking Limit
How to BOOK CLASSES from the USER'S PROFILE
How to BOOK TRIAL CLASSES or PAY AS YOU GO CLASSES
See all 6 articles
FAQ - COUPONS & PROMOTIONS
5
How to APPLY PROMOTIONS and DISCOUNTS
How to MANAGE COUPONS
How to CHANGE the VALUE of a COUPON
How to MANAGE a GIFT CARD
How to TRANSFER a COUPON from one USER to ANOTHER
FAQ - PROSHOP
1
How to MOVE STOCK from ONE WAREHOUSE to ANOTHER
FAQ - REFUNDS
1
How to REFUND an ITEM
FAQ - RENEWALS
5
How to RENEW the SALE of an ITEM at the SAME CONDITIONS
How to ACTIVATE/CANCEL the AUTOMATIC RENEWAL of a MULTIPACK
How to set up the AUTOMATIC RENEWAL of a MULTIPACK through INSTALMENTS
How to MANAGE a CANCELLATION of the AUTOMATIC RENEWAL of a MULTIPACK
How to RENEW a COURSE
FAQ - SERVICES
4
How to MANAGE MULTIPLE-PARTICIPANT BOOKINGS for a SERVICE
How to CHANGE a SERVICE RESERVATION
How to BOOK a SERVICE for a PERSON WITHOUT USER PROFILE
How to CANCEL the RESERVATION of a SERVICE
FAQ - SUSPENSIONS
1
How to FREEZE an ACTIVE MULTIPACK
FAQ - TAXES
1
How to ASSIGN a TAX to an ITEM
FAQ - AFFILIATION CARDS
1
How to MANUALLY INSERT a CARD MODEL
FAQ - SALES
4
How to SPECIFY the SELLER
How to CHANGE the SELLER
How to CHANGE the SALE DATE
How to DELETE SALES
FAQ - WALLET
1
How to EDIT the CREDIT of a WALLET
Integrations
SEPA
7
SEPA - Main Settings
Set up SDD Payment
Creation of SDD Files
Issue Receipts for SDD Payments
View SDD Files
See all 7 articles
Update
Update
0
VAR
VAR
2
Configuration of Settings
E-Commerce Configuration
Teams and User Rights
4
View Users Belonging to a Team
Team Rights
How to Create/Edit a Team of Users
How to Delete/Clone a Team
Massive Procedures
1
Massive Upload of Proshop Items
