SPORTRICK
English
Italian
English
German
Portuguese (BR)
Spanish
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
or
Signup
to submit a new ticket
Check ticket status
Knowledge base
Main: Start with SPORTRICK
Settings
28
Main Settings
Activities
Waiting List: Standard and Revolution
List Values - Skills
List Values - Points of Sale
View all 28
Planning
27
Standard - Facilities and Areas
Standard - Season and Sub-Seasons
Standard - Closures
Planning of Membership Fees
Courses - Price Lists
View all 27
Front Office
39
Home Page - User Search
Home Page - Manual Recording of Cash Inflow/Outflow
Home Page - Timeline of Classes
Front Office - List of Users
Creation of a User Profile
View all 39
Calendar
4
Calendar
How to Disable Class Booking
Course Availability
Change of Course - Drag and Drop
Access Control
4
Access Control
Access Control from the User's Profile
Choose which Multipack to Use to Access
Common Issues with Access Control
Reports
4
Standard Exports
Advanced Analysis
Marketing
BI & Statistics
Back Office
8
Accounting - Document List
Bulk Generation of Coupons for Refunds
Staff Agenda - Disable/Enable Reservations for Courses
Staff Management - Roles
Staff Management - Shifts
View all 8
Trainer
1
Trainer
GDPR & Privacy
1
User-Profile Anonymisation
E-Commerce
How to configure the E-Commerce
11
E-Commerce Introduction
Configuration of the Layout and Features of the E-Commerce Portal
E-Commerce Activation
Activation of Users' E-Commerce Account
Enable Online Booking
View all 11
How does the E-Commerce work?
8
Bookings via the E-Commerce
Management of Absences/Booking of Catch-up Classes via the E-Commerce
E-Commerce Purchases & Payments
E-Commerce Renewals
User Profile on the E-Commerce
View all 8
FAQ
Examples of Marketing Searches
5
Renewals
People who haven't renewed their subscription/multipack
People who didn't purchase any subscription in the last few months
Users with an active multipack who have been absent for more than 30 days
How do I KNOW WHO CANCELLED the AUTOMATIC RENEWAL of their MEMBERSHIP?
FAQ - STATISTIC DETAILS
1
How to use STATISTIC DETAILS
FAQ - ACCESS CONTROL
8
How to SPECIFY EARLY/LATE ACCESS TIME
How to BLOCK ACCESS according to SPECIFIC CHARACTERISTICS
How to ASSIGN a PROXIMITY CARD for ACCESS CONTROL
How to ADD/DELETE a USER'S ACCESS
How to SIMULATE ACCESS without a CARD
View all 8
FAQ - USER PROFILE
6
How to CHANGE the CONSULTANT ASSIGNED to a CLIENT
How to ACCESS USERS' PROFILES by SCANNING their CARD
How to FIND the USER'S CODE
How to DELETE a USER PROFILE
How to ADD a PICTURE to the USER PROFILE
View all 6
FAQ - BARCODES
2
How to ENABLE BARCODES/WHITELIST
How to PRINT a BARCODE on RECEIPTS to be USED as ACCESS PASS
FAQ - COURSES
5
How to CHANGE the ENROLMENT from one COURSE to ANOTHER
Courses - Summary - Assistant to the Main Trainer
How to BOOK a CATCH-UP CLASS
How to Check the Courses that have been Planned?
Why are Courses not Visible on the Timetable?
FAQ - DOCUMENTS
4
How to CHANGE a DOCUMENT that has been ALREADY ISSUED
How to CANCEL a WRONG DOCUMENT
How to CHANGE the TEMPLATE of an ISSUED DOCUMENT
Where to FIND the LIST of DOCUMENTS of PROSHOP ANONYMOUS SALES
FAQ - E-COMMERCE
7
How to MANAGE OUTSTANDING PAYMENTS via the E-COMMERCE
How to UPLOAD DOCUMENTS on the E-COMMERCE PROFILE of USERS
Is it possible to book a class/service for a couple/group of people?
How to RESET own E-COMMERCE PASSWORD
How to UNSUBSCRIBE from the NEWSLETTER
View all 7
FAQ - WAITING LIST
4
How to REGISTER on the WAITING LIST via the E-COMMERCE
How to VIEW the WAITING LIST for a CLASS/COURSE
How to MANUALLY MANAGE the WAITING LIST
How to CHECK for WHICH COURSES/CLASSES a CUSTOMER is on the WAITING LIST for
FAQ - SKILLS
1
How to ASSIGN SKILLS to a USER'S PROFILE
FAQ - MARKETING
3
How to MASSIVELY ADD/REMOVE TAGS
How to Purchase SMS from the Store
How to SPECIFY the SENDER of EMAILS
FAQ - MULTIPACKS
4
COST of a MULTIPACK BASED on the DAILY PRICE/VARIATION of PRICE according to the PERIOD of VALIDITY
How to TRANSFER a MULTIPACK from one USER to ANOTHER
How to ADD SPECIFIC COURSES to a MULTIPACK for BOOKING
How to CHANGE the CREDIT and/or VALIDITY of an ALREADY-SOLD MULTIPACK
FAQ - PAYMENTS
1
How to MANAGE a RESCISSION/CANCEL the CUSTOMER's MEMBERSHIP
FAQ - BOOKINGS
7
How to DELETE a BOOKING
How to CHANGE a BOOKING
How to CONFIGURE a MAXIMUM NUMBER of BOOKINGS
How to BOOK CLASSES from the USER'S PROFILE
How to BOOK TRIAL CLASSES or PAY AS YOU GO CLASSES
View all 7
FAQ - COUPONS & PROMOTIONS
5
How to APPLY PROMOTIONS and DISCOUNTS
How to MANAGE DISCOUNTS/PROMOTIONS/VOUCHERS with SPORTRICK
How to CHANGE the VALUE of a COUPON
How to TRANSFER a COUPON from one USER to ANOTHER
How to MANAGE GIFT CARDS
FAQ - PROSHOP
1
How to MOVE STOCK from ONE WAREHOUSE to ANOTHER
FAQ - INSTALMENTS
3
How to MANAGE ADVANCED PAYMENTS/INSTALMENTS
How to ENABLE AUTOMATIC INSTALMENTS for MULTIPACK SALE
How to FIX an ERROR in the CREATION of INSTALMENTS
FAQ - REFUNDS
1
How to REFUND an ITEM
FAQ - RENEWALS
6
How to RENEW the SALE of an ITEM at the SAME CONDITIONS
How to RENEW a COURSE
How to ACTIVATE the AUTOMATIC RENEWAL of a MULTIPACK
How to MANAGE a CANCELLATION of the AUTOMATIC RENEWAL of a MULTIPACK
How to REACTIVATE the AUTOMATIC RENEWAL AFTER it was CANCELLED
View all 6
FAQ - SERVICES
3
How to MANAGE MULTIPLE-PARTICIPANT BOOKINGS for a SERVICE
How to BOOK a SERVICE for a PERSON WITHOUT USER PROFILE
How to CANCEL the RESERVATION of a SERVICE
FAQ - SUSPENSIONS
1
How to FREEZE an ACTIVE MULTIPACK
FAQ - TAXES
1
How to ASSIGN a TAX to an ITEM
FAQ - AFFILIATION CARDS
1
How to MANUALLY INSERT a CARD MODEL
FAQ - SALES
5
How to SPECIFY the SELLER
How to CHANGE the SELLER
How to CHANGE the SALE DATE
How to DELETE SALES
How to EDIT a PRICE during SALES
FAQ - WALLET
1
How to EDIT the CREDIT of a WALLET
VAR
VAR
2
Configuration of Settings
E-Commerce Configuration
Teams and User Rights
4
View Users Belonging to a Team
Team Rights
How to Create/Edit a Team of Users
How to Delete/Clone a Team
Massive Procedures
1
Bulk Upload of Proshop Items
