List of Topics

  1. How to delete bookings from SPORTRICK:
    1. classes
    2. services
  2. How to delete bookings from the E-COMMERCE:
    1. classes
    2. services
  3. e-wallet refunds


1. How to Delete Bookings from SPORTRICK

  • Classes

Clients's bookings can be found in their SPORTRICK profile (Activities/Access Records -> Agenda).

Next to each class that hasn't yet taken place there is a button to delete the booking. 


It is also possible to quickly delete the booking of multiple attendees (just for classes taking place on the current day or the day after) by opening the Home Page (click on the SPORTRICK logo on the left-hand corner of the screen to go to the Home Page) and then clicking on the slot corresponding to the class. The list of attendees will show up. Just click on the Delete button to cancel their booking. 


The table below summarises the different scenarios according to the type of booking:


CONDITIONSHOW TO DELETE A BOOKING 
  • the class booking is included in the multipack purchased by the client (if a credit has been deducted for the booking, the system will automatically refund it so that the client can use it for a further booking)
  • the booking is not included in a multipack and it is free of charge 

please follow the standard cancellation procedure described at the beginning of the chapter.

  • the booking is not included in a multipack and the client still has to pay the corresponding amount 
to avoid errors, it is recommended to delete the booking first (as explained at the beginning of the chapter) and then delete the pending payment by following the below steps:
  1. in the user's profile, click on Proshop -> Info (next to the class)
     
  2. click on Actions -> Delete 

This will remove the amount from the Payment section of the user's profile

  • the booking is not included in a multipack and the client has already paid the corresponding amount
deleting a booking doesn't automatically trigger a refund of the paid amount. There are two options available:


Option 1: STANDARD REFUND


to proceed with a standard refund, open the user's profile and click on ProShop - > Info (next to the item to be refunded)
click on Actions -> Refund and complete the procedure. Further information about refunds can be found in the following manual: How to refund an item

Option  2: REFUND ON THE CUSTOMER'S E-WALLET 


as an alternative to the standard refund, SPORTRICK allows the refund of the paid amount into an e-wallet so that the client will be able to use it for future bookings. Please refer to chapter 3 to know how to configure this option.


  • Services

The table below summarises the different scenarios according to the type of booking:

CONDITIONSHOW TO DELETE A BOOKING
  • the service booking is included in the multipack purchased by the client (if a credit has been deducted for the booking, the system will automatically refund it so that the client can use it for a further booking)
Clients' booked services can be found in their SPORTRICK's profile (Activities/Access Records -> Agenda). Next to the booked service there is a button labelled INFO.

After clicking on Info, it will be possible to click on the button to delete the booking. 

It is also possible to delete a booking from the service dashboard. Just click on the booked slot after applying the necessary filters to open the resource's agenda and click on the Delete button. 
  • the service has been booked without pre-purchasing a multipack and it hasn't been paid yet  
please follow the instructions above to delete the booking. Only after deleting the booking it will be possible to delete the pending amount from the payment sections of the user's profile. Just click on Services -> Info then click on Actions -> Delete
  • the service has been booked without pre-purchasing a multipack and it has already been paid 

 if a booking is deleted, theamount paid for the service won't be automatically refunded. There are two options available: 

Option 1: STANDARD REFUND
to proceed with a standard refund, open the user's profile and click on Services - > Info (next to the item to be refunded)
click on Actions -> Refund and complete the procedure. Further information about refunds can be found in the following manual: How to refund an item

Option  2: REFUND ON THE CUSTOMER'S E-WALLET 


as an alternative to the standard refund, SPORTRICK allows the refund of the paid amount into an e-wallet so that the client will be able to use it for future bookings. Please refer to chapter 3 to know how to configure this option.


2. How to delete bookings from the E-COMMERCE 

  • Classes

The table below summarises the different scenarios according to the type of booking:

CONDITIONSHOW TO DELETE A BOOKING
  • the class booking is included in the multipack purchased by the client (if a credit has been deducted for the booking, the system will automatically refund it so that the client can use it for a further booking)
  • the booking is not included in a multipack and it is free of charge
click on Booking -> Agenda to view the customer's active bookings.
Click on delete to cancel the booking. Please note that if the Delete button is not visible, it means that it is too late to cancel or this option has been disabled from SPORTRICK.
 Click on YES to confirm 


  • the booking is not included in a multipack and the client still has to pay the corresponding amount
please follow the instructions above. The system will automatically remove the unpaid amount from the shopping basket after few minutes
  • the booking is not included in a multipack and the client has already paid the corresponding amount
after the payment, the amount cannot be automatically refunded on the card used for payments. For this reason, the booking cannot be deleted and clients will have to contact the reception for a refund or have it added onto an e-wallet for future bookings (please see chapter 3 for more info).


  • Services

Services cannot be deleted from the E-Commerce. Clients will have to ask the reception to change their booking, cancel it and/or refund it.  




3. e-Wallet Refunds

To enable refunds on an e-wallet, so that customers can use the already-paid amount for future bookings, it will be necessary to create an e-wallet from SPORTRICK's planning and then access the VAR portal to configure the following:

  1. click on Managed Environments -> View More -> Configurations -> Settings
  2. insert in the search field to following codes:
    • 10129 - WalletID for refund: ID of the wallet for the refund of a paid-for booking. The amount can be only used for payments at the reception. The wallet ID can be found in the details of the wallet in the planning: 
    • 10135 - Enables Wallet refund for cancelled bookings
  3. click on Modify next to each option to insert the wallet ID and then to click on Yes in order to enable the refund on the customer's e-wallet.