List of topics

  1. introduction
  2. pre-requisites
  3. planning
  4. booking
    • Timetable
    • E-Commerce
  5. booking cancellation

1. Introduction

SPORTRICK allows clients to book a class or activity without necessarily having to enrol or buy a membership. This option can be useful in the following scenarios:

  • booking of trial classes before enrolling onto a course or buying a membership
  • pay as you go classes, when customers can still participate in fitness classes and pay for each booking rather than buying a fitness membership
  • participation in events, seminaries, special classes

In SPORTRICK this option is called Free Booking. The activity can be booked at an additional cost or free of charge. 


2. Pre-requisites

In order to easily follow the instructions of this manual, the knowledge of the following topics is required:

3. Planning

The steps to set up this option are listed below:


1) create the corresponding activity from the Settings and enable the following:

  • Free Booking
  • in case the activity can be booked via E-Commerce, the corresponding option has to be enabled 

then click on OK to save


2) plan the timetable of the course


3) create a price list from Planning -> Courses -> Price Lists. Select the activity and the season used for the planning of the course. In the two price fields insert 1 as a value. The admin-fee field is not required. Click on Add to save


4) once the price list has been created, click on Detail to enable the sale of the individual class

  1. in the two price fields insert the price of the booking (or type 0 if the booking is free of charge). The admin-fee field is not required
  2. select the box to enable the booking of the single class
  3. once enabled, specify once more how much clients will be charged for each booking (or type 0). Please also select the corresponding tax

  4. the class can also be available for sale (and therefore booking) on the E-Commerce. In the box it is possible to insert a brief description of the activity available for booking to provide more info to the customer

  5. click on OK to save the changes


5) to complete the configuration process for E-Commerce free bookings, please access the VAR portal (you can request your credentials to support@sportrick.com) and follow the steps listed below:

  • Managed Environments -> View More -> Configurations -> Ecommerce -> Booking: "Check sold object during free booking" -> select YES -> click on Save
  • Managed Environments -> View More -> Configurations -> Ecommerce -> Booking: "Enable Free Booking" > select YES -> click on Save
  • Managed Environments -> View More -> Configurations -> Settings -> insert the code 10062 in the serach field. To activate the option (Allow Bookings in E-Commerce without valid purchase) click on Modify, untick the default-value box and select YES, then click on OK to save.

4. Booking


After the planning has been completed, the class can be booked from SPORTRICK's Timetable or from the E-Commerce:


Timetable

  1. double click on the slot corresponding to the class 
  2. type the name of the person in the Add-Attendee field and click on Add. Please note that the person must have a user profile registered in SPORTRICK to be added as a participant
  3. if the booking requires the payment of a fee, it will be added to the user's profile in the Payment section and will be considered pending until the client pays for the booking

E-Commerce

  1. on the left-hand side menu of the E-Commerce portal, click on Booking -> New Booking. It is also possible to click on the purple button of the Home Page to access the booking window
  2. select the activity 
  3. select the class 
  4. confirm the booking  
  5. if the booking has a cost, the amount will be added in the shopping cart. Please note items in the shopping cart will be removed after 15/30 minutes in case the customer doesn't proceed with the payment. In this case, the booking will be automatically cancelled. To set up payments in the E-Commerce, please refer to the manual about E-Commerce payments.

5. Booking Cancellation

The client hasn't paid for the booking yet 
from the E-Commerce:
  • services: delete the amount from the shopping basket 
  • classes of a course: delete the booking from the agenda. The amount will automatically disappear from the shopping basket 
from the Reception: from the user's profile registered in SPORTRICK: click on Purchased-> Proshop -> Info (next to the booking to delete) -> Actions -> Delete. The amount will disappear from the Payment section of the user's profile
The client has paid for the bookingfrom the E-Commerce: clients cannot delete a booking they have already paid for, since they system doesn't automatically refund the amount on the client's credit card. There are two options available:
  1. clients should contact the reception for a refund
  2. the amount can be fully refunded on an e-wallet and used for future payments (only at the reception desk). To activate this option, it will be necessary to create an e-wallet from SPORTRICK's planning and then access the VAR portal to configure the following:
  1. click on Managed Environments -> View More -> Configurations -> Settings
  2. insert in the search field to following codes:
    • 10129 - WalletID for refund: ID of the wallet for the refund of a paid-for booking. The amount can be only used for payments at the reception. The wallet ID has to be requested to support@sportrick.com;
    • 10135 - Enables Wallet refund for cancelled bookings
  3. click on Modify next to each option to insert the wallet ID and then to click on Yes in order to enable the refund on the customer's e-wallet.
from the Reception: refund procedure