List of topics

  1. introduction
  2. planning
  3. booking
    • Timetable
    • E-Commerce

1. Introduction

Sportrick allows clients to book a class or activity without necessarily having to enrol or buy a membership. This option can be useful in the following scenarios:

  • booking of trial classes before enrolling onto a course or buying a membership
  • pay as you go classes, when customers can still participate in fitness classes and pay for each booking rather than buying a fitness membership
  • participation in events, seminaries, special classes

In Sportrick this option is called Free Booking. The activity can be booked at an additional cost or free of charge. In the former case, after choosing the activity to book, the customer will have to proceed with the payment.


2. Planning

The steps to set up this option are listed below:


1) create the corresponding activity from the Settings and enable the following:

  • Free Booking
  • in case the activity can be booked via E-Commerce, the corresponding option has to be enabled 

then click on OK to save


2) plan the timetable of the course/class -> how to plan a course


3) create a price list from Planning -> Courses -> Price Lists. Select the activity and the season used for the planning of the course. In the two price fields insert 1 as a value. The admin-fee field is not required. Click on Add to save


4) once the price list has been created, click on Detail to enable the sale of the individual class

  1. in the two price fields insert the price of the booking (or type 0 if the booking is free of charge). The admin-fee field is not required
  2. select the box to enable the booking of the single class
  3. once enabled, specify once more how much clients will be charged for each booking (or type 0). Please also select the corresponding tax (if it's tax free, create a tax in the Settings with a value of 0%)

  4. the class can also be available for sale (and therefore booking) on the E-Commerce. In the box it is possible to insert a brief description of the activity available for booking to provide more info to the customer

  5. click on OK to save the changes


5) to complete the configuration process for E-Commerce free bookings, please access the VAR portal (you can request your credentials to support@sportrick.com) and follow the steps listed below:

  • Managed Environments -> View More -> Configurations -> Ecommerce -> Booking: "Check sold object during free booking" -> select YES -> click on Save
  • Managed Environments -> View More -> Configurations -> Ecommerce -> Booking: "Enable Free Booking" > select YES -> click on Save
  • Managed Environments -> View More -> Configurations -> Settings -> insert the code 10062 in the serach field. To activate the option (Allow Bookings in E-Commerce without valid purchase) click on Modify, untick the default-value box and select YES, then click on OK to save.

3. Booking


After the planning has been completed, the class can be booked from the Timetable or from the E-Commerce:


Timetable

  1. double click on the slot corresponding to the class 
  2. type the name of the person in the Add Attendee field and click on Add. Please note that the person must have a user profile registered in Sportrick to be added as a participant
  3. if the booking requires the payment of a fee, it will be added to the user's profile in the Payment section and will be considered pending until the client pays i

E-Commerce

  1. click on Booking -> Free Booking (please note that if customers click on the Booking button in the Home Page, they will be redirected to a page with two identical buttons labelled "new booking". The one on the left will only allow bookings for customers with a valid multipack, the one on the right will allow free booking. It is recommended to choose one of the two options in order to have only one button and avoid confusion)
  2. select the activity 
  3. select the class
  4. confirm the booking 
  5. if the booking has a cost, the amount will be added in the shopping cart. Please note items in the shopping cart will be removed after 15/30 minutes in case the customer doesn't proceed with the payment. In this case, the booking will be automatically cancelled. To set up payments in the E-Commerce, please refer to the manual about E-Commerce payments.