SPORTRICK

FAQ - STATISTIC DETAILS 1

• How to use STATISTIC DETAILS

FAQ - ACCESS CONTROL 12

• How to BLOCK ACCESS according to SPECIFIC CHARACTERISTICS
• How to ASSIGN a PROXIMITY CARD for ACCESS CONTROL
• How to ADD/DELETE a USER'S ACCESS
• How to SIMULATE ACCESS without a CARD
• How to MAKE a PROXIMITY CARD REUSABLE

View all 12

FAQ - USER PROFILE 6

• How to CHANGE the CONSULTANT ASSIGNED to a CLIENT
• How to ACCESS USERS' PROFILES by SCANNING their CARD
• How to FIND the USER'S CODE
• How to DELETE a USER PROFILE
• How to ADD a PICTURE to the USER PROFILE

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FAQ - BARCODES 2

• How to ENABLE BARCODES/WHITELIST
• How to PRINT a BARCODE on RECEIPTS to be USED as ACCESS PASS

FAQ - MEDICAL CERTIFICATE 2

• How do I manage clients' medical certificates?
• Notification about Membership-Fee/Medical-Certificate Requirement during Sale

FAQ - COURSES 6

• How to CHANGE the ENROLMENT from one COURSE to ANOTHER
• Courses - Summary - Assistant to the Main Trainer
• How to BOOK a CATCH-UP CLASS
• How to Check the Courses that have been Planned?
• Why are Courses not Visible on the Timetable?

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FAQ - DOCUMENTS 4

• How to CHANGE a DOCUMENT that has been ALREADY ISSUED
• How to CANCEL a WRONG DOCUMENT
• How to CHANGE the TEMPLATE of an ISSUED DOCUMENT
• Where to FIND the LIST of DOCUMENTS of PROSHOP ANONYMOUS SALES

FAQ - E-COMMERCE 7

• How to MANAGE OUTSTANDING PAYMENTS via the E-COMMERCE
• How to UPLOAD DOCUMENTS on the E-COMMERCE PROFILE of USERS
• Is it possible to book a class/service for a couple/group of people?
• How to RESET own E-COMMERCE PASSWORD
• How to UNSUBSCRIBE from the NEWSLETTER

View all 7

FAQ - WAITING LIST 4

• How to REGISTER on the WAITING LIST via the E-COMMERCE
• How to VIEW the WAITING LIST for a CLASS/COURSE
• How to MANUALLY MANAGE the WAITING LIST
• How to CHECK for WHICH COURSES/CLASSES a CUSTOMER is on the WAITING LIST for

FAQ - SKILLS 1

• How to ASSIGN SKILLS to a CUSTOMER

FAQ - MARKETING 4

• People who haven't renewed their subscription/multipack
• Users with an active multipack who have been absent for more than 30 days
• How to MASSIVELY ADD/REMOVE TAGS
• How to Purchase SMS from the Store

FAQ - MULTIPACKS 3

• COST of a MULTIPACK BASED on the DAILY PRICE/VARIATION of PRICE according to the PERIOD of VALIDITY
• How to ADD SPECIFIC COURSES to a MULTIPACK for BOOKING
• How to CHANGE the CREDIT and/or VALIDITY of an ALREADY-SOLD MULTIPACK

FAQ - BOOKINGS 7

• How to DELETE a BOOKING
• How to CHANGE a BOOKING
• How to CONFIGURE a MAXIMUM NUMBER of BOOKINGS
• How to BOOK CLASSES from the USER'S PROFILE
• How to BOOK TRIAL CLASSES or PAY AS YOU GO CLASSES

View all 7

FAQ - COUPONS & PROMOTIONS 7

• How to APPLY PROMOTIONS and DISCOUNTS
• How to MANAGE DISCOUNTS/PROMOTIONS/VOUCHERS with SPORTRICK
• How to CHANGE the VALUE of a COUPON
• How to TRANSFER a COUPON from one USER to ANOTHER
• How to MANAGE GIFT CARDS

View all 7

FAQ - PROSHOP 1

• How to MOVE STOCK from ONE WAREHOUSE to ANOTHER

FAQ - INSTALMENTS 4

• How to MANAGE the PAYMENT of INSTALMENTS
• How to ENABLE AUTOMATIC INSTALMENTS for MULTIPACK SALE
• How to FIX an ERROR in the CREATION of INSTALMENTS
• How to MANAGE a RESCISSION/TERMINATE the CUSTOMER's MEMBERSHIP

FAQ - REFUNDS 1

• How to REFUND an ITEM

FAQ - RENEWALS 7

• How to RENEW the SALE of an ITEM at the SAME CONDITIONS
• How to RENEW an ENROLMENT
• How to ACTIVATE the AUTOMATIC RENEWAL of a MULTIPACK
• How do I KNOW WHO CANCELLED the AUTOMATIC RENEWAL of their MEMBERSHIP?
• How to MANAGE the CANCELLATION of the AUTOMATIC RENEWAL of a MULTIPACK

View all 7

FAQ - SERVICES 4

• How to MANAGE MULTIPLE-PARTICIPANT BOOKINGS for a SERVICE
• How to BOOK a SERVICE for a PERSON WITHOUT USER PROFILE
• How to CANCEL the RESERVATION of a SERVICE
• Why is it NOT POSSIBLE to INSERT the CUSTOMER's NAME WHILE BOOKING a SERVICE

FAQ - SUSPENSIONS 2

• How to FREEZE an ACTIVE MULTIPACK
• How to FREEZE a MULTIPACK from the E-COMMERCE

FAQ - TAXES 2

• How to ASSIGN/CHANGE a TAX to an ITEM
• Why is the VAT BREAKDOWN NOT VISIBLE in the RECEIPT?

FAQ - MEMBERSHIP FEE 3

• How to ASSIGN a CARD MODEL
• How to NOTIFY the REQUIREMENT of a VALID MEMBERSHIP FEE during SALE
• The SYSTEM SUGGESTS SELLING ANOTHER MEMBERSHIP FEE but the customer ALREADY HAS a VALID one

FAQ - SALES 8

• How to DELETE SALES
• How to SPECIFY the SELLER
• How to CHANGE the SELLER
• How to CHANGE the SALE DATE
• How to EDIT the PRICE/APPLY a DISCOUNT

View all 8

FAQ - WALLET 1

• How to EDIT the CREDIT of a WALLET