• Default Early Access*. Default access time (minutes) into the area before the beginning of the activity. This option is mainly used for locker rooms. Please note that this value will be valid for all activities unless differently specified in their details. The term "activity" indicates:
    • the class of a course (enrolments)
    • a booked activity (fitness class or service)
    • a specific time frame that has been specified in an access type (multipacks)
  • Default Late Access.* Default access time (in minutes) into the area after the beginning/end of the activity. Please note that it is generally valid unless differently specified in the details of each activity.
  • Double-Access Inhibition. During this interval (in seconds), any access attempt with the same card will be inhibited. Example: if a client scans the same card during the given time, the system will block the access. The access attempt will be recorded as "double access". 
  • Expired Medical Certificate. When enabled, people taking part into an activity that requires a valid medical certificate will be denied access if their medical certificate has expired or no expiry date has been registered in their user profile. Example: during the planning of courses, the requirement of a valid medical certificate has been enabled only for some. By enabling the medical-certificate check during access control, the system will only block customers without a valid certificate if they are attempting to attend a course that requires it. They will be allowed to access just for those activites that don't require it.
  • No Access if Payment is Required. If enabled, the system will not grant access to customers with overdue payments. This check can be extended to all branches in case of a multi-branch environment. To do so, access the VAR portal and click on Managed Enviroments -> View More -> Configurations -> Settings -> inser the code 10059 and click on Modify, then de-select the default value and click on YES
  • Expired Membership Fee. If enabled, customers whose membership fee has expired will not be granted access to take parte in those activites that require it. Example: during the planning of gym memberships, the requirement of a valid membership fee has been enabled, while for swimming passes the fee is not needed. By enabling the membership-fee check during access control, the system will only block customers without a valid membership fee if they are attempting to access the gym. However, they will be allowed to access the swimming pool, since the fee is not required. 
  • RFID Reader Type: type of reader for RFID cards.

*For more details, please click here

White List

  • Activate White List. The white list can be managed with barcodes as an alternative to SPORTRICK's standard access control.
  • Numbers Only. If selected, the barcode will be made up of numbers only (mandatory for barcodes printed with an Epson printer). Alternatively, untick this option to have barcodes with both numbers and letters. 
  • Company Code. Mandatory Field. These three chars are mandatory to identify barcodes. This will prevent mixing numbers on the barcodes with numbers identifying cards used for access control. If you use a "Number-Only Code" these chars need to be numbers, otherwise you will have to use capital letters;
  • Barcode Expiry. Define the validity of a barcode. Please note that barcode validity is checked during access rather than exit. Therefore if the validity is 1 hour, the person can get in and out scanning the same barcode for a maximum of 1 hour before the barcode expires.
  • Manage Barcode. Click on the button to open the barcode-management window for the white list (for more info about barcode creation click here)


This section is now obsolete. Document templates for Front Office and ProsShop sales have to be configured in the advanced management of taxes in SPORTRICK's settings.

  • Default Document Template. This document template will be suggested by default during payment procedures via Front-Office.
  • ProShop Default Document Template. This document template will be suggested by default during payment procedures via ProShop.


  • Email Sender. Default sender for automatic emails sent to customers as reminders or notifications.
  • SMS Sender. Default sender for text messages sent as reminders or notifications. Max characters: 11.

Social Booking

Configuration settings for bookings via the E-Commerce

  • Booking Availability. Only classes within this time frame can be booked by customers. The starting date is always the current day. The last day is calculated according to the number of days specified. Examples:
    • value = 0 -> the client will be able to book only today's classes
    • value = 7 -> the client will be able to book classes up to 7 days in advance
  • Notice Required to Cancel Bookings.This setting can be used to specify:
    • minutes, hours, days or weeks of advanced notice to cancel bookings. If customers cancel their booking within the deadline, the credit deducted from their pass will be refunded
    • minutes, hours, days or weeks of advanced notice to notify the absence to a class or more classes of a didactic course. Customers who don't notify their absence within the deadline can be prevented from booking a catch-up class
  • Booking disabled (in minutes). Following a booking cancellation, all those users who are not on the waiting list won't be allowed to book during the specified time frame (in minutes). Please note that the booking cancellation must be done via the E-Commerce for the booking inhibition to be triggered.
  • URL of the Youtube Video that will appear on the E-Commerce Home-Page. Insert the URL of the video on Youtube that users can watch from the home page of the E-Commerce. To change video, just replace the previous URL with the one of the new video. This option is useful to let people exercise wherever they are whenever they want. Videos can also inform users about training techniques, lecture users about health and lifestyle, inform them about news and promotions and so on.


  • Host Address. These parameters can be used to print documents and receipts from tablets.
  • Printer Time out. If you experience slow connection you will have to set a higher value.

CRM and Marketing

  • Default outcome for CRM tasks
  • Default outcome for CRM notes

CRM outcomes can be created from Settings -> CRM Outcomes. Click here for more details.