INDEX
- Introduction
- Basic Configuration
- Credit Deduction: User Cases to Understand the Concept
- Editing the Multipack's Main Details
- Optional Advanced Configurations
Introduction
Multipacks are a dynamic solution to plan various options when it comes to the sale of gym memberships, gym passes and packages of services. A multipack can include one, some or all the following options:
- access type: allows clients to access the facility of specific areas of the facility at specific times on specific days
- courses: allows clients to book classes
- services: allows clients to book services
- e-wallet: allows clients to use a pre-paid credit for vending machines and other purchases
Basic Configuration
Multipack Creation
The table below shows two ways of creating a multipack, the first example shows how to link a multipack with a previously-configured price list, the second example shows how to create a multipack with a fixed price.
MULTIPACK WITH A PRICE LIST | 2) E-COMMERCE
3) USE MULTIPACK PRICE LIST: link the multipack with a pre-planned price list. The duration and the price will be defined by the rows of the price list. More info about price-list planning here 4) TAX mandatory for the sale of the multipack. Even if the multipack is sold tax free, it will be necessary to create a tax with value = 0. | |
MULTIPACK WITHOUT A PRICE LIST | 1) NAME of the multipack 2) E-COMMERCE
3) SPECIFY A PRICE, DUE DATE AND CREDIT:
4) TAX mandatory for the sale of the multipack. Even if the multipack is sold tax free, it will be necessary to create a tax with value = 0. |
CLICK ON CONFIRM TO CREATE THE MULTIPACK.
Multipack Configuration
To enable access or bookings once a customer has bought a multipack, it will be necessary to configure it correctly.
After creating the multipack, click on Detail next to the multipack shown in the table at the bottom of the web page.
A new window will open up with various sections. Each section is described in the table below. Please note that not all sections are mandatory.
SECTION | PURPOSE | CONFIGURATION |
---|---|---|
Access Type | Access types are fundamental to allow customers to access the facility or certain areas if customer flow relies on access control. Therefore linking an access type with a multipack is necessary to let the system know when and where customers with a specific multipack can be granted access. | Select an access type from the drop-down list. They must have been previously configured following the instruction of the manual about access-type planning. After selecting the access type:
Please note: an access type won't be required in the following cases:
In case of more than one access type linked with the same multipack, it is possible to define which one has priority over the other should they overlap (i.e. both are valid for access at the same time). Examples:
the system will register the access deducting credit from access type A, since it is first in the priority list
After clicking on Add, the access type will appear in the table at the bottom of the page. Once it is added to the table, the configuration is complete. |
Courses | This section is only useful if booking is required to take part in a class. If bookings are not required to take part in fitness classes, it will be necessary to assign an access type to the multipack so that customers will be allowed in only when classes take place. | There are two ways of selecting which courses can be booked when customers purchase a multipack:
Examples of tags:
To include the activities/tags in the multipack, just click on Add (they will appear in the table at the bottom of the page, as shown in the picture below). |
Wallet | The multipack can include an electronic credit. This means that after the purchase of the multipack, the customer will be able to use the available credit for payments (for example purchases of products at the vending machine) | This section will only be visible after the creation of a wallet in the planning (for the creation of a wallet please refer to the manual). Select a wallet and then select single top-up. The specifcredit will be included in the price of the multipack (the unlimited-credit option is no longer available). |
Services | This section is only useful if services require booking. This option can be useful for a pre-paid service package, such as 10 personal-trainer lessons, 5 private classes, 10 tennis-court bookings, etc. | This section will only be visible after the creation of a service in the planning. To create a service please refer to the corresponding manual. After selecting the service:
Click on Add to include the service/s in the multipack (it/they will appear in the table at the bottom of the page). |
Credit Deduction: User Cases to Understand the Concept
Please find some of examples to better understand how to configure a multipack for credit deduction to work correctly (please note that the same logic of the examples below can be applied to bookings):
- multipack that allows unlimited access to the gym but offers a specific number of passes for the swimming pool -> the system will only have to deduct credit if customers scan their membership card on the swimming-pool's reader
- the system will deduct a different credit depending on the time of the access
- access type = off peak -> one-credit deduction
- access type = peak -> two-credit deduction
- if a multipack includes activities with and without credit deduction, is it possible to automatically end the validity of the multipack once there is no more credit available? The answer is NO. The customer will still be able to enjoy the activities that don't require credit deduction until the multipack expires.
Editing the Multipack's Main Details
It is always possible to edit a multipack's details. The changes will have immediate effect also on multipacks that have already been sold.
Please find a list of the main details of a multipack that can be edited:
SECTION IN THE MULTIPACK'S DETAILS | EDITABLE DETAILS |
MAIN INFORMATION |
|
ACCOUNTING |
|
Please click on the yellow button to save the changes!
To REMOVE some ITEMS from the multipack, click on the button DELETE next to the item to be removed.
Please note that if the multipack has already been sold and customers have used it for access or bookings, the item/s won't be deleted but only stored (it will be marked with a padlock). This means that access/booking records of customers who already used the multipack will be kept in the database but it will be no longer possible to use the multipack for access/booking related to stored items.
Optional Advanced Configurations
AUTOMATIC CREATION OF INSTALMENTS | How to ENABLE AUTOMATIC INSTALMENTS for MULTIPACK SALE |
AUTOMATIC RENEWAL | How to ACTIVATE/CANCEL the AUTOMATIC RENEWAL of a MULTIPACK |
STATISTIC DETAILS | How to USE STATISTIC DETAILS |
BOOKING LIMIT | How to CONFIGURE a MAXIMUM NUMBER of BOOKINGS |
SUSPENSIONS | It is possible to freeze a multipack for a specified period due to various reasons. Once a suspension has been applied to a multipack, its expiry date will be postponed according to the length of the suspension (click here to see how to create a suspension type). After one or more suspension types have been linked with a multipack, they will be the only applicable ones. To allow more freedom when it comes to freeze a multipack, just avoid adding any suspension type in the multipack's details. Please note that linking a suspension type with a multipack is the only way customers can freeze their membership via the E-Commerce. To link a specific suspension type to a multipack, click on Add and select the desired one, then click on OK. Repeat the procedure to link more suspension types if necessary. If the selected suspension types appear in the table at the bottom of the screen it means that the configuration has been successfully completed. |
CARD MODELS | It is possible to select specific card models that will be requested during the sale of the multipack and to grant access (this means that only customers with a valid card model among those specified will be allowed to access the facility). Click on ADD and select from the menu the required card model/s (they have to be configured from Settings -> Card Models). The card-model check will only work if the access type linked with the multipack has the membership-fee requirement enabled (in the Access section of the access-type's details). Please note that card models are not membership cards used for access control, but they are cards issued after the affiliation to sports associations and clubs. IMPORTANT: should a customer have a different card model than then one specified in the multipack's details, they won't be allowed in, unless they have another multipack or booking enabling them to access without that specific card model. |
INTERVAL FOR CREDIT DEDUCTION | How can I configure the interval for credit-deduction at the moment of access? |
ALWAYS REMEMBER TO CLICK ON THE YELLOW BUTTON TO SAVE CHANGES!!!