Multipacks are subscriptions which include various items such as a package of services, subscriptions to fitness classes, wallet top-ups... in case of subscriptions to courses there are two options:

  • the courses require full attendance for a specific period (e.g. six-month swimming course to learn how to swim) -> please refer to the manual about course sale. Please note that didactic courses have a fixed duration, for example if the course lasts three months and begins on the 1st of March, it will end on the 31st of May. So if it is sold on the 10th of March, it will still end on the 31st of May. If on the contrary it must end on the 10th of June, then it will be necessary to create a multipack and then book all the required classes after the sale of the multipack
  • the courses do not require full attendance but clients can decide when to book classes -> multipack


There are two types of multipacks:


1) subscriptions with no credit deduction (allowing unlimited access and/or bookings within the period of validity) -> leave the credit field = 0

2) passes with credits that will be deducted at each access/booking -> specify the total credit of the multipack in the credit field 



As seen in the pictures above, the first details required to create a multipack are:


  • NAME
  • E-COMMERCE
    • Renewable: the multipack can be renewed via the E-Commerce
    • New Sale: the multipack can be sold via the E-Commerce
  • PRICE SETTINGS
    • Price, Duration and Credit (total number of credits included in the multipack. If the multipack grants unlimited access/booking within the period of validity, just leave this field set to 0)
    • Multipack Price List: if multipacks have the same characteristics but only differ in price and duration, it will be possible to create one multipack with a price list offering the various prices and duration. Please see more details here


Once the multipack has been created, click on Details to add the multipack's characteristics, otherwise the multipack will be empty and the client who purchases the multipack will be blocked at the access-control point.


1) ACCESS TYPES 

  • Access type: areas, times and days when access is allowed (the access type must be previously created, please click here to see how). An access type won't be necessary if the facility doesn't require access control. If a multipack is allowing customers to take part in classes/services only, there will be no need to create an access type, as the booking will be sufficient to open the gate/turnstile. 
  • Amount to be deducted from the multipack for each access related to the access type. Example: 
    • access type = off peak -> one-credit deduction 
    • access type = peak -> two-credit deduction

If this value is left = 0, the system won't deduct any credit and the client will be able to access an unlimited number of times until the end of the multipack's validity.

  • Access-type priority: in case of more than one access type (e.g. gym and swimming pool), it is possible to set which one has priority over the other should they overlap. The system will deduct the credit from the access type with the highest priority.

Click on Add to add the access type (it will appear in the table below)


2) COURSES

In this section it is possible to add all the courses that can be booked by the customer. If courses don't require booking, it won't be necessary to add them. Instead, the multipack can only have an access type corresponding to the times the courses are meant to take place, so that access will be allowed during that time frame. Courses can be added in two ways:

  • Activity: courses corresponding to the selected activity. Please note that courses must be planned in order to be booked. Click here to see how. 
  • Tag: in order to quickly select activities to be included in the multipack, it is also possible to filter them by tag. All the activities marked with that tag/s will be included. To assign a tag to courses click on Planning -> Courses -> Course Summary (see more here)

Examples of tags:

  • all courses: assigning this tag to all courses will make the selection procedure quicker, as it will only be necessary to select one tag and all courses will be included in the multipack
  • off peak:  assigning this tag to all off-peak courses will make the selection procedure quicker, as it will only be necessary to select this tag to include all off-peak courses in the multipack
  • Credit: if the value = 0 no credit will be deducted for the booking of the course. Conversely, by setting a value, this amount will be deducted from the total credit of the multipack for each booking: e.g. 2 credits for yoga, 1 credit for zumba...
  • Booking Limit: if in the row/s of the corresponding price list a booking limit has been specified, the box must be ticked to enable the limit on bookings (please note that this option will only be visible in this section if the multipack has a price list)

Click on Add to include the activities/tags in the multipack (they will appear in the table below)



For multipacks that include an access type and courses, priority of credit deduction will be given to bookings. 

Example: multipack with 10 credits allowing access to the swimming pool and booking of hydrobike classes. 

If the client has booked a class at 3:30PM and arrives at 13:30PM, the system will record a generic access to the swimming pool. If however the client arrives at 3:30PM, the system will record an access for hydrobike.

On the VAR portal it is possible to invert the priority of credit deduction (that is, with two valid access modalities, the system will deduct credit for the access type rather than for the booking of a class): Configurations -> Settings -> 10076 - Access control: enable lesson booking check -> select FALSE. If you don't have  VAR credentials, please contact support@sportrick.com


3) WALLET -> this section will only be visible after the creation of a wallet in the planning.

The multipack can include an electronic credit (for the creation of a wallet please refer to the manual). This means that after the purchase of the multipack the customer will be able to use the available credit for payments for example. There are two credit options:

  • single top-up: specify the credit available to the customer. The credit will be included in the price of the multipack
  • unlimited credit: no longer available


4) SERVICES -> this section will only be visible after the creation of a service in the planning.

The multipack can also include services that can be either unlimited or have some credit deducted for each booking. This option can be useful for a pre-paid service package, such as 10 personal-trainer lessons, 5 private classes, etc. To create a service please refer to the manual

  • Credit: if the value = 0 no credit will be deducted for the booking of the service. Conversely, by setting a value, this amount will be deducted from the total credit of the multipack for each booking
  • Booking Limit: if in the row/s of the corresponding price list a booking limit has been specified, the box must be ticked to enable the limit on bookings (please note that this option will only be visible in this section if the multipack has a price list)

Click on Add to include the service/s in the multipack (it/they will appear in the table below)


5) MAIN INFORMATION

  • Name of the multipack
  • Duration (this field will only appear if the multipack is not associated with a price list)
  • Credit: total credit of the multipack (this field will only appear if the multipack is not associated with a price list)
  • Store multipack: the button Delete will permanently remove the multipack from the system. If the multipack has been sold however, it will only be possible to store it, in order to keep the sale records of the multipack and at the same time make it unavailable for sale.
  • Use in optional price list rows: if the box is ticked, this multipack can be sold as optional price-list row. See more on Multipack Price Lists
  • Notes

Please click on the yellow button to save the changes


6) ACCOUNTING

  • Price or Price List
  • Tax (always recommended to make the most of Sportrick's potential. In case of tax exemption create a tax with value = 0. Click here to see how to create a tax) 

Don't forget to save changes!


7) AUTOMATIC CREATION OF INSTALMENTS

If the multipack is associated with a price list, this option must be activated from the price-list row/s. To know more, please click here

(Please note that this section is only visible if activated on the VAR portal: Configurations -> Settings -> 10104 - Multipack pricelist: Enable automatic installments / advances -> select TRUE. If you don't have  VAR credentials, please contact support@sportrick.com)


8) AUTOMATIC RENEWAL OF THE MULTIPACK

  • Disabled: the multipack will not be automatically renewed after its expiry
  • Default Settings: default notice period for the automatic renewal of the multipack (contact a Sportrick agent to set it up)
  • Notice Period: customised notice period for the automatic renewal of the multipack
  • Automatic-Renewal Cancellation from the Web: if enabled, the automatic renewal of the multipack can be cancelled online
  • Renew with a different multipack: the selected multipack will replace the old one (this option is only available for multipacks without a price list)

Don't forget to save changes!


9) STATISTIC DETAILS

It is possible to add optional fields to filter multipacks by key words (for analysis purposes and reports). Please click here for further details. 



10) OPTIONS (only visible in multipacks with fixed price. If the multipack is associated with a price list, these options can be set up in the row/s of the corresponding price list)

  • Booking Limit: maximum number of classes/services that can be booked in the selected period
  • Advanced Booking Limit:
    • enabled: booking limit applied on all the activities (with limit enabled) included in the multipack. Example: 2 bookings per day only
    • Disabled: booking limit applied on each single activity (with limit enabled) included in the multipack. Example: 2 bookings per day for zumba, 2 bookings per day for pilates, etc.

Save changes through the yellow button.

Important: the booking limit only works for those activities with the limit enabled (see picture below)

If the booking limit has been enabled in the associated price list, it will be necessary to enable the corresponding option in the details of the multipack as well, either before adding courses or services (see picture below)


11) SUSPENSIONS

It is possible to suspend a multipack for a specified period due to various reasons. The multipack's validity will be prolonged for the duration of the suspension. 

To add a suspension click on Add and select one (click here to see how to create a suspension), then click on OK.

Please note that by adding a suspension to a specific multipack no other suspension type can be applied except for the selected one.




It is also possible to apply a suspension to a multipack from the user's profile by picking the required suspension type from the drop-down menu (click here for more info). Conversely, if a multipack has been linked to a specific suspension type, it will be the only one available.


12) CARD MODELS

It is possible to select specific cards models that will be required for the sale of the item. This means that only customers with a valid card model among those specified will be allowed to purchase the multipack. Please note that this is an optional functionality.


13) MORE

  • E-Commerce Availability
    • Renewable Item: make the multipack renewable via E-Commerce
    • New Sale: enable sale of the multipack via E-Commerce
    • Booking: enable booking via E-Commerce
  • E-Commerce Description: description of the multipack visible on the E-Commerce
  • Time Validity of Deduction: valid time frame for the client to access into the facility/area again without a further deduction of credit
  • Activity: in order to be able to sell a multipack via the E-Commerce, it is mandatory to link it to an activity, which can be also useful for reports and data analysis.

Click on Save to avoid losing the changes.