In the main page of the user profile there is a section called Proshop with a summary of all the items bought by the client that belong to the following categories:
- ProShop items
- wallet top-ups
- purchased gift coupons
Click on Info to access the item's details.
the Refund button (click on Actions on the right-hand side of the screen) allows the refund of the item. Please refer to the manual about refunds for more details about the procedure