List of topics

  1. introduction
  2. E-Commerce account activation for an individual user
  3. E-Commerce account activation for all users


1. Introduction

After completing the configuration of the E-Commerce (bookings, purchases...), it is highly recommended to activate the E-Commerce account of one user only (for example a test user) to check that eveything works as it should in order to prevent unpleasant situations (e.g. clients cannot find anything to book or buy, errors come up, payments don't work...).

If everything is correct, it will then be possibile to activate the E-Commerce for all those users that have been registered in the system with a valid email address. 


2. E-Commerce account activation for an individual user


You can provide a user with access to the E-Commerce by opening their profile and clicking on Edit (under the profile picture) -> Account.


In the E-Commerce section, select the option to enable it.





Existing user

If the person is an existing user (that is, the email address is already registered in Settings -> User Management) click on:. The same can be done in order to link the current user with an existing user profile so that these two (or more) users can share the same credentials by keeping their accounts separate. Just click on "Link User Account" and then insert the email address of the already-existing user profile that will be sharing their E-Commerce credentials with the current user.


Example: a family shares the same credentials to access the E-Commerce (so all their accounts are registered with the same email address) but during the login they will be asked to select a user to proceed with. All purchases and bookings will be recorded under the selected name.


New user

If the person is a new user click on:

  

and provide a password (the username corresponds to the email address specified in the profile info).


Activation Email

To notify a person via email about the activation of their E-Commerce profile, click on:

 

The email will provide the link to access the E-Commerce environment.

Important: emails are not sent in real time, it might take a few minutes before the activation email is received.

The registration link sent to customers expires after 24 hours. If customers don't complete the registration before the link expires, it will be necessary to click again on "Send Activation Email". It is therefore good practice to inform the customer about the registration deadline by customising the email content from Settings -> Notification Templates.

Click on Add and select "E-COMMERCE ACTIVATION - SEND CREDENTIALS" and select "EMAIL" in the type field.

Insert the subject (mandatory) and the message. Tags are necessary to customise the email with the recipient's details (see example below). Just place the cursor and click on the spot where you wish the tag to be inserted, then click on the necessary tag.

3. E-Commerce account activation for all users

Please note that this procedure is to be performed the 1st time the E-Commerce is activated for all the users that are registered in SPORTRICK. New user profiles created after the 1st activation of the E-Commerce will have to be enabled individually, as explained in the 2nd paragraph of this manual.



In SPORTRICK's Settings there is a button named E-Commerce. 

Click on it to send out an account-activation email to all users with a valid email address in their SPORTRICK's user profile. 


A confirmation message will appear. Click on YES. If you cannot see the window with the confirmation message and you are using Chrome as a web browser, please click on the column with three dots on the right-hand side of the screen and click on the "-" symbol to zoom out until the window appears.


The account-activation message can be customised from Settings -> Notification Templates. 

Click on Add and select "E-COMMERCE ACTIVATION - SEND ACTIVATION LINK" and select "EMAIL" in the type field. 

Insert the subject (mandatory) and the message. Tags are necessary to customise the email with the recipient's details (see example below). Just place the cursor and click on the spot where you wish the tag to be inserted, then click on the necessary tag.