List of Topics
- introduction
- planning
- enable sale of gift cards via the E-Commerce
- code generation to redeem gift cards
- how to delete/store a gift card
1. Introduction
A gift card can be purchased by a user to donate to another user.
Gift cards can be memberships, passes or a pre-paid credit that a customer receives as a gift.
2. Planning
To create a gift card click on Planning -> Promotions -> Gift Card -> Add and specify the following details:
- description: name of the gift card or information about it
- code: code for the gift card e.g. HW17. This is a mandatory field, if a code is not required, just copy what has been written in the description field
- type:
- multipack: the gift-card will be a multipack (e.g. one day pass)
- top up: the gift-card will be a wallet top up (e.g. 100£ that can be used for purchases)
- item name: select a multipack or wallet top-up from the list, depending on the value selected in the "type" field. Please note that multipacks and top-ups must have been already planned for them to appear in the drop-down menu
- store gift card: this will prevent the sale of the Gift Card but it will keep the related records, unlike the button delete that will permanently remove the gift card from the system. More about this option in chapter 5
- barcode of the gift card (optional)
- price: sale price of the gift card
- tax: the tax is mandatory in SPORTRICK. If the gift card is tax free, it will be possible to create a tax with value = 0.
Click on OK to confirm the creation of the gift card.
Please note that for advanced accounting and analysis, it is possible to use statistic fields. More information can be found here.
3. Enable Sale of Gift Cards via the E-Commerce
At the moment gift cards can only be sold via the E-Commerce through a customised procedure. If interested, please contact support@sportrick.com
4. Code Generation to Redeem Gift Cards
Once the gift card has been created, you can click on Generate Codes. These codes are mandatory to redeem gift cards.
A new window will pop up, where it will be necessary to enter:
1) the number of codes to be created, where each code corresponds to a gift card
2) the length of the variable part of the codes (maximum 20 chars)
3-4) if required, it is also possible to type in a prefix and suffix that will be added to the gift-card codes.
Once you have clicked on Create Codes and confirmed, you can click on Export to download the codes in Excel format.
This file can be printed or stored in the reception's pc. Each code in the file will correspond to a gift card. The customer who bought the gift card will have to be provided with a code (printed, written, sent via email...) which in turn will have to provide to the person who will receive the gift card. Without this code, it won't be possible to redeem the gift card from the Front Office.
On the top of the page, the system provides a summary of the following:
- number of promo codes created
- number of active promo codes
- number of redeemed promo codes
The table provides info about each session of promo-code generation:
- session number
- number of codes created in that session
- active codes (still valid)
- already-redeemed codes
- creation date of the codes
5. How to Delete/Store a Gift Card
To remove a gift card that is no longer needed, just click on the Delete button. If however the gift card has been already sold, it won't be possible to delete it, since all previous records would be lost. The only option is to hide it to prevent its sale, but at the same time previously-bought gift card will still be valid and expired gift cards won't be removed from the system. The gift card will be marked with a padlock icon. To make it available again for sale, you can untick the option at any time.