Thanks to this option it is possible to set up the automatic renewal of a multipack with the following characteristics:

  • same price
  • same validity
  • date of renewal: the date of renewal corresponds to the day after the expiry of the previous multipack. To force the cancellation of the renewal after the expiry you will have to manually delete the new multipack created by the system due to the automatic renewal. 

There are further options related to the automatic renewal. Click on the details of the multipack and go to Automatic Renewal


Options available:

  • Deactivated: the system won't automatically renew the multipack
  • Use Default Setting: the system will refer to the default cancellation period. This option can be useful to keep the same renewal-cancellation period for all multipacks. Only a SPORTRICK operator can access this setting.
  • Notice period: you can notify the notice period for the cancellation of the automatic renewal of this multipack. If you select 0 days the client will be able to cancel the automatic renewal of the multipack on the date of expiry.
  • Allow automatic renewal cancellation from the E-Commerce
  • Renew with a different multipack: the selected multipack will replace the previous one.


Each renewal creates a CRM task in the user profile with the following characteristics:

  • Task Type: Automatic Renewal
  • Outcome: Renewed

This helps to search automatic renewals by date or expiry date and then use the info for reports or marketing activities. 


Cancellation of the automatic renewal from the user's profile


From the user's profile you can cancel the automatic renewal (within the specified period)

  • select the multipack to open the details
  • click on Actions - Cancel Automatic Renewal

Each cancellation of a renewal creates a CRM task in the user profile with the following characteristics:

  • Task Type: Automatic Renewal
  • Outcome: Cancellation of Automatic Renewal


To reactivate the automatic renewal follow the same procedure described above and click on